HELP & SUPPORT

Using Blackboard Online Support Center

From the "Support Center" home page you have several choices.  Some choices include:

From the "Home" tab:

• Request "Live Chat" with a service representative over the web.
• Search the "Knowledge Base" for solutions to various problems, or "how to do" articles.
• "Submit a Ticket" via the online form to a service representative.
• Browse the library of "Downloads" and files.

From the "Online Support" tab search Knowledge Base articles in the following categories:

• Technical Requirements
• Students
• Instructors
• Known Issues

From the "Request Support" tab you may:

• "Submit a Ticket" via the online form to a service representative.
• Request "Live Chat" with a service representative over the web.

From the "My Support" tab, you may do the following:

• Sign in to "My Support" with an existing account and password.
• Forgot your password?  Request that it be sent to your email address.
• Create a new account.

[End of "Using Blackboard Online Support Center".]

Instructors Requesting Course Creation/Copies (Contact Bill Gibson, II)

In order to create a new course site, or make a copy of an existing course, you will need to provide the following information when you submit your request to Bill Gibson (by calling 910-672-1920 or email at bgibson@uncfsu.edu ).  Supplying "ALL" of the following information will expedite the course creation/copy process.  Anything less, and Bill will need to contact you for the missing info before creating the site.

1. Course ID (as it is listed by the FSU Registrar e.g. EDUC310).
2. Course Section (Note: If you are requesting more than one section of students to be placed in a single course site, please note all sections to be included in the site.
3. Year / Semester to be taught. (e.g. Fall = 60, Spring = 20, 1st Summer Session = 30, 2nd Summer Session = 40)
4. Instructor of record for the course.
5. Does content need to be copied from an existing course? If so,

Provide the complete “source” course ID. (e.g. 200760.ENGL108.02)

[End of "Instructors Requesting Course Creation/Copies".]

Students

If you are a student taking an online or web enhanced course at FSU using Blackboard, visit the Student Help section to help you get started. 

To login to Blackboard, you will need to use your AD (Active Directory/Network) account as your user name, and the assigned password.   If you don't know your AD account, you need to go to the Student Account LookUp.

Check for the Current Semester/Session's Courses, by "Availability."  If a course site is set to "Unavailable" then no student is able to access that course.  Faculty determine when a course should be available.

[End of "Students".]

Login FAQs For Online Courses Only - Registered Through Continuing Education

1. I am able to successfully login but when I try to enter my course I get the message "Access Denied".  What should I do?
   
   This message means that the instructor needs to make the course 'available' and you will need to contact the instuctor to make the course accessible to you.  Campus Directory (Search for contact info for instructor.)
   
   
2. I registered for an online course and I'm able to login to Blackboard.  What if I don't see my course(s) listed when classes are scheduled to start?

Call the Blackboard Helpdesk number at 672-2085 and ask if your name appears in the Blackboard course roster.  If it does appear, ask if the course is currently "available".  If the Blackboard course site is not available, you will need to contact your instructor to see when they plan to make the course site available.  Campus Directory (Search for contact info for instructor.)

If you have recently registered for the course, it may take a day before that information appears in the Banner enrollment file (so that your account can be enrolled in the Blackboard course site).   The enrollment file is normally run each morning between 8am and 9am.

3. I have taken an online course before and I changed my password.  Whom should I contact if I forgot it?

Go to the Student Account LookUp.

4. I had a 'HOLD' on my student account.  Will I be able to still successfully register for an online course?

Check Banner to see if you have a 'hold' on your account, and what it is for, and contact the department that issued the hold.  You will not be able to login to your course until this has been resolved.

[End of "Login FAQs For Online Courses Only".]

 Instructors

If you are an instructor currently using or thinking about using Blackboard in your course, visit the Instructor Help section for more information.

[End of "Instructors".]

BlackBoard 7 and Section 508 of the Rehabilitation Act

Frequently asked questions about accessibility

	Black Board Guide
	http://blackboard.uncfsu.edu/

[End of "Blackboard 7 and Section 508".]