to the Laundry Services Unit of the Division of Business and Finance.
Maytag is the most respected name in the laundry industry. Some of the features are as follows:
We have a total of 36 washers and 36 dryers all located within our 9 Residential Buildings, from a minimum of 2 washers and 2 dryers in Hood and Joyner Halls, to a maximum of 8 washers and 8 dryers in New Residence Hall.
The machines are cashless machines and will only accept the Bronco Express Card as the method of payment. Therefore, in order to use the laundry machines, a minimum of $1.00 is required in your Bronco Express Card account.
In the event you lose money from your Bronco Express Card account while doing laundry, credits may be obtained from the Bronco Express Card Office located in room 242 of the Rudolph Jones Student Center. Hours of operation are Monday thru Friday from 8:00 a.m. until 5:00 p.m.
All claims may be called into the 1-800-MAC-GRAY, e-mailed to firstname.lastname@example.org, or visit the Mac-Gray Website at www.mgservice.com. For claims less than $50.00, a check is immediately issued to the student. For claims greater than $50.00, a Mac-Gray technician will pick up the garment and a check will be issued if it is determined the damage was caused by a machine malfunction. The value of the garment is based upon its age and condition. All damaged garments, if refunded and still in good condition, will be donated to charity.
The procedure for reporting laundry machine problems is the exact same for vending machines, by dialing 910.672.1735 or 910.672.1762. The number connects you directly with the Vending Office where you can explain the problem to one of our staff persons. The more information you can give us about the problem, the faster we can correct it. If after normal business hours, please leave a message on our voice mail system.
Please tell us which machine (Washer = A1, Dryer = B2, etc.), the location (Bryant Hall-1st Floor, etc.) and a brief description of the problem. It helps us to know if you received any type of message on the display screen; or what you were specifically trying to select. Vending Department personnel will contact the Mac-Gray Laundry Services as soon as the problem is reported, for correction as soon as possible.
Division of Business & Finance
Fayetteville State University
1200 Murchison Rd.
Fayetteville, NC 28301