To provide assistance in information delivery, problem
management, and technical troubleshooting for recommended hardware and supported
software packages for the university. It is the Technical Support staff's aim to become
the central point for all the university's computer related questions as well as
a resource for information on other services provided by Computing and
Information Technology.
Monday - Friday, 8:00 am -
5:00 pm
Phone:
(910) 672 - 2085
Email:
help@uncfsu.edu
All calls to the
Technical Support desk are answered in the order
received.
If no one is available to take a call, it will be forwarded to the
Technical Support
voicemail.
When contacting the Technical Support, please have the following information
available:
- Name
- Department
name
- Contact phone number
- Operating
system (e.g., Windows 2000 or XP)
- Exact
text of error message, if any
- Description of
problem
If a faculty/staff member is calling for an update on a request, they will be
asked to provide the service request number that was initially assigned.
ITTS has moved to a new, improved Online
Service Request System - FootPrints. Visit the
Announcement page for
log in instructions,
Click the countdown timer for more information.
The Technical Support staff will support agreed-upon software, troubleshoot problems related
to workstations and problems related to hardware connected to the
workstations. Support is limited to the available expertise within the
Client Services.
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