- Name
- Network account username
- Banner ID
- Dorm name and room number
- Contact phone number
- Operating system (e.i. Windows 7, XP or MAC)
- Exact text of error message, if any
- Description of problem
- Port number
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- Name
- Network account username
- Banner ID
- Department name
- Contact phone number
- Operating system (e.i. Windows XP or MAC)
- Exact text of error message, if any
- Description of problem
- If a faculty/staff member is calling for an update on a request, they will be asked to provide the service request number that was initially assigned.
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