Frequently Asked Questions
Find answers to frequently asked questions about getting connected to the campus network.
Who do I ask to install my network interface card (NIC)?
ITTS nor ResNet are not obligated to add or remove any system components from your computer, such as a network interface card. We recommend that you install the peripheral yourself or bring your computer to a local computer store and have them install it for you.
How do I get a student network account?
All first-time Freshmen will receive their FSU student network account from their University Studies' (UNIV 101) instructor. All other students including transfer students, will have accounts created shortly after registration. You can lookup your network/e-mail account information from the Current Students page or from Banner.
If you are experiencing problems with your network account, you main obtain assistance at the ITTS Help Desk in the Cook builiding. You can also reach the ITTS Help Desk via phone at (910) 672-2085.
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What are the minimum requirements for my computer?
What are my responsibilities as a student?
- Students are expected to unbox, setup, and test their computer equipment before requesting a work order.
- Students must purchase and supply all hardware, Ethernet devices, and computer cables to connect to the campus network.
- Students should have any floppy disks or CDs that came with your computer or hardware readably available before requesting a work order.
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What network interface card (NIC) is recommended?
| Connection Type |
Network Interface Card |
| PCI |
3Com EtherLink 10/100BaseT 3C905C-RJ-45
NetGear FA310TX 10/100BaseT |
| USB |
There are no specific brands we recommend or discourage.
Note that Windows 95 and Windows NT 4.0 are not supported. |
| ISA |
3Com EtherLink 3C905B 10BaseT |
PCMCIA
(for notebooks) |
3Com Megahertz 10/100 LAN PC Card 3CCFE547BT (dongle) or 3CXFE574BT (X-jack connector) |
What type of cables do I need to connect my computer to the network?
You will need to purchase a 10Base T Ethernet cable. Only use cables that are rated Category 5 network use. These cables need to be wired EIA568A.
Do not attempt to use a telephone line cord or other non-10Base T cable with your Ethernet adapter.
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Where can I buy a network interface card & Ethernet cable?
You can purchase a network card & cable from Best Buy, Circuit City, or any local computer store. Prices for network cards usually start from $14.95. Ethernet cables usually cost no more than $10.00.
Who do I contact for support?
For IT questions or concerns please contact our the ITTS Help Desk at (910) 672-2085 or send e-mail to help@uncfsu.edu. Please continue to use our Online Service Request System to request for Hardware, Software, or Network support.
For students needing assistance logging their personal PC to our network or need support for dorm or lab PCs, please contact your dorm Director or Lab Assistant to submit your request.
Please allow 24 hours after submission to check on the status of your request.
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