Student Academic Lab Assistant

Description:

The Academic Lab Assistant will assist users in various academic labs and classrooms across campus with hardware/software problems. Academic Lab Assistant’s duties also include performing general clerical duties as well as maintaining lab cleanliness.

Specific duties include:

• Direct and assist users with logging onto lab computers, printing, accessing lab software applications, email and online courses.
• Aid in routine computer and peripheral maintenance and report problems with software and hardware to supervisors.
• Attend periodic workshops to maintain currency in software applications.
• Ensure users are complying with lab usage guidelines.
• Answer telephone calls, take messages, route information to supervisors, data entry, and other miscellaneous tasks.
• Other duties as assigned.

Qualifications include:

• Good oral and written communication skills.
• Positive customer service attitude and skills.
• Excellent telephone etiquette.
• Ability to interact well and work cooperatively with campus community, including but not limited to students, faculty and staff.
• Must have a willingness to learn.
• Must show initiative and responsibility.
• Punctuality and reliability in attendance.
• Must be knowledgeable or proficient in use and support of various Windows operating systems, Microsoft Office Suite and other office automation software and tools.
• The independency of work will depend on the student level, knowledge and skill set.
• Unix/Linux and Macintosh OS 9/OS X experience is helpful

How to Apply

ITTS Job Applications are accepted electronically. For questions or comments, contact Alana Stephenson.