Student Helpdesk Assistant

Description:

The Student Help Desk Assistant provides the first point of contact for students, faculty and staff, seeking technical assistance with computing and network issues. The Student Help Desk Assistant will be able to troubleshoot and correct routine problems by providing technical support in person, over the phone, and through e-mail, as well as by escalating more complex problems to the Help Desk Administrator(s) on duty.

Specific duties include:

• Accept, evaluate and prioritize incoming requests from users for assistance with hardware, software and other IT related issues.
• Interview users to collect relevant information about their hardware or software issue or problem and lead them through diagnostic procedures to determine the source of error.
• Assist users in correcting routine problems and refer more complex problems to the Help Desk Administrator(s) on duty.
• Other duties as assigned.

Qualifications include:

• Good oral and written communication skills.
• Positive customer service attitude and skills.
• Excellent telephone etiquette.
• Ability to interact well and work cooperatively with campus community, including but not limited to students, faculty and staff.
• Must have a willingness to learn.
• Must show initiative and responsibility.
• Punctuality and reliability in attendance.
• Must be knowledgeable or proficient in use and support of various Windows operating systems, Microsoft Office Suite and other office automation software and tools.
• The independency of work will depend on the student level, knowledge and skill set.

How to Apply

ITTS Job Applications are accepted electronically. For questions or comments, contact Alana Stephenson.