FSU TELEPHONE AND CALL PILOT VOICE MESSAGING INSTRUCTIONS

MAKING A CALL

1. Lift handset or Press the Line key or press Hands free key
2. Internal External Dial 4 digit extension Local: Dial “9” + telephone number
3. Long Distance: Dial “8” + area code + Number

ON - SET HOLD

1. Place a call on hold To return to the call
2. Press the Hold Key, indicator flashes Press the Line key with flashing indicator

CALL FORWARD To activate To Check/Cancel

1. Press Forward Press check Fw
2. Dial 4 digit extension to forward calls to Press OK, to leave forward on
3. Press Done Press Cancel Fw cancel forwarding

SPEED CALL To store a Speed Call Number To make Speed Call

1. Press Spc Ctlr Lift handset
2. Dial a code (0-9) Press SpcCtlr
3. Dial number, include “9” or “8” for external #s Dial the Speed Call code (0-9)

PICK UP To answer call that is ringing in your “group” Lift handset… press PICKUP

CALL TRANSFER

1. Press Transfer ( places call on hold) dial third party number
2. Press Swap to switch between the original caller and the new caller

Press Connect to complete the transfer

1. CONFERENCE CALL While on a call .. press CONF… Dial number of the person to add
2. Press Connect join all OR SWAP to switch between the original caller & the new caller

or

1. Press Connect to complete the transfer

CONFERENCE CALL

1. While on a call …Press CONF…Dial number of the person to add
2. Press Connect join all or SWAP to switch between the original caller and the new caller

CALL PARK (system –wide hold)

1. Press PARK (System selects a code 699..ppress OK.. hang up
2. To Retrieve Parked Call: Lift handset… dial code… begin speaking

CALL PILOT VOICE MESSAGING

LOGGING IN FROM YOUR PHONE

1. 1. Lift handset, Press Message key OR Dial 4599
2. 2. “Call Pilot, “Mailbox?” Press #
3. 3 “Password?” Enter your password? Press #

NOTE: Your default password is “672+ extension number” and must be entered the first time you open your mailbox

LOGGING IN FROM ANOTHER PHONE

1. 1. Lift handset, Press Message key or Dial 4599
2. 2. “Call Pilot Mailbox?” Enter your extension number, press #
3. 3. “Password?” Enter your password, press #

LOGGING IN WHILE AWAY FROM THE OFFICE

Dial (910) 672-4599 2. “Call Pilot, Mailbox? Enter your extension number, press # “Password?” Enter your password, press #

CHANGE PASSWORD

1. Log in
2. Press 84
3. Enter your current password, press #
4. Note: default password is “672 + extension “
5. Enter a new 4 to 16 digit password, press #
6. Enter the new password again, press #

Note: New password must be random

RECORD YOUR NAME (personal verification)

Log in Press 89 Press 5 to record Say your first and last name at the tone Press # to end recording To review press 2 To accept and exit press 4 To re-record press 5

RECORD GREETING

CHANGE YOUR “DIAL ZERO” PERSON

1. Log in Press 801 Enter the new operator’s four -digit number and press # Hang up
2. RECORD GREETING Log in Press 82 Press 1 for external greeting (Optional: 2 for Internal callers, or 3 for special greetings) Note: Greeting #3 can be programmed with an expiration date
3. Press 5 to record Press # to end recording To accept review greeting press 2 To accept and exit press 4 To delete and re-record, press 76 then 5 to record

LEAVING MESSAGE FOR OTHERS

1. Dial Express Messaging 4598
2. Enter mailbox number to leave message for and press #
3. Leave your message and simply hang-up

OR

1. Log in to your mailbox

2. Press 75

3. Enter list of mailbox numbers separate by the # key

4. To end the list press the # key

5. Press 5 to begin recording of your message and press # to end

6. To send press, 79, to re-record press 76-5, to review press 2

TRANSFER CALL TO VOICEMAIL

Press Transfer Dial 4598 When Call Pilot answers, Dial mailbox number and press # Press Connect Hang up

PLAYBACK SPEED MAIN MENU OTHER OPTIONS

Message Commands Mailbox Commands

• 71- Reply to sender
• 81- Login to mailbox
• 72- Play envelope information
• 82- Record greetings
• 73- Forward a copy of message
• 83- Logout
• 74- Reply All
• 84- Password change
• 75- Compose a new message
• 85- Distribution List
• 76- Delete/ Restore message
• 86- Go to specific message number
• 79- Sends Message
• 89- personal verification
• 70x Message delivery options
• 801- operator assistance
• # Cancels command