PROBLEM IDENTIFICATION WORKSHEET

FSU is looking to improve our service to students, faculty and staff. Your experience and observations as both a customer and a supplier of services can guide us in identifying and addressing those functions, services, and processes—throughout the campus-- that are ineffective and inefficient. If you so choose, your input will remain anonymous; but in all likelihood, others will identify the same "problems."

Using this worksheet as a guide, please respond to the items below. As a memory jogger and an aid to framing your comments, we have listed common problems in the box.

 

1. Identify the problem, include the department/office responsible for the activity: Helpful Hints
Problems
  • Slow
  • Recurring Errors.
  • Redundant
  • Excessive Coordination
  • Excessive Controls
  • Excessive Approvals
  • Risks do not warrant the controls
  • Outdated/outmoded
  • A “solution” to a problem that no longer exists
  • No Value added
  • Value added not worth the cost
  • Inconsistent procedures
  • Restrictive procedures
  • Too many hand-offs
  • Does not leverage technology
  • Wasteful
  • High cost-Little return
  • Customer Satisfaction low
  • Recurring complaints from students, staff, management
  • Misplaced organizationally
  • Service can be done better elsewhere
  • Conflicts with Priorities
  • Does not support Priorities
  • Requirement is questionable
  • Process/activity not managed
  • Performance and accountability is not measured and addressed
  • Inadequate training
  • Poor job structure
  • Restrictive duty assignment
  • Poor or ignored standards
2. Describe the problem
3. What is your opinion based on? (For example: Personal Experience; Input from staff or students; Feedback from management, etc.)
4. If you have any recommendations, please briefly describe them
5. Rate this problem on a scale of 1 to 5, with 5 representing the highest impact on organizational performance.