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Committees

Communications Committee
Charge: To develop strategies for improving internal and external communication and documentation. The committee should develop strategies to address:
  • Standardization of internal announcements
  • Standardization of external announcements
  • Keeping Help Desk staff informed of new and emergency issues
  • Standardization of internal documentation (policies, procedures, desk manuals, "How To’s", checklists, etc.)
Helpdesk Committee

Charge: To aid staff/students in collecting the necessary information to adequately assess user issues and complete a FootPrints ticket.

The committee should develop useful tools such as:

  • Help Desk/Tier 1 Script
  • Internal Contact Directory
  • External Contact Directory
  • FootPrints Documentation Standards
Student Employment Committee

Charge: To develop strategies for improving the student employment process and training program. The committee should develop strategies to address:

  • Equitable student compensation scales
  • Progressive training plans tied to compensation
  • Standardization of documentation for disciplinary actions, evaluations, handbooks, timesheets, sign-in sheets and other administrative documents
  • Documentation for student employee supervisors
  • Decrease student turnover and increase moral
  • Mentoring and developing students to have strong work ethics and sound technical knowledge at graduation

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