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Communications Committee
Charge: To develop strategies for improving internal and external communication and documentation. The committee should develop strategies to address:
- Standardization of internal announcements
- Standardization of external announcements
- Keeping Help Desk staff informed of new and emergency issues
- Standardization of internal documentation (policies, procedures, desk manuals, “How To’s”, checklists, etc.)
Helpdesk Committee
Charge: To aid staff/students in collecting the necessary information to adequately assess user issues and complete a FootPrints ticket.
The committee should develop useful tools such as:
- Help Desk/Tier 1 Script
- Internal Contact Directory
- External Contact Directory
- FootPrints Documentation Standards
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Student Employment Committee
Charge: To develop strategies for improving the student employment process and training program. The committee should develop strategies to address:
- Equitable student compensation scales
- Progressive training plans tied to compensation
- Standardization of documentation for disciplinary actions, evaluations, handbooks, timesheets, sign-in sheets and other administrative documents
- Documentation for student employee supervisors
- Decrease student turnover and increase moral
- Mentoring and developing students to have strong work ethics and sound technical knowledge at graduation
Vista Deployment Planning Committee
Charge: To develop the project plan for deploying Vista at FSU. The committee should develop strategies to address:
- Thorough product testing
- Licensing concerns
- Equipment needs and hardware specifications
- Academic lab rollout
- Faculty/Staff rollout
- Network compatibility
- Software compatibility
- Pilot Program
- Short range/Long range rollout schedule
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