Information Technology and Telecommunications Services
FSU Home → ITTS → ITTS Units → Helpdesk → Information Available
Have the following information available before you call the help desk
Students
- Name
- Network account username
- Banner ID
- Dorm name and room number
- Contact phone number
- Operating system (e.i. Windows 7, XP or MAC)
- Exact text of error message, if any
- Description of problem
- Port number
Faculty/Staff
- Name
- Network account username
- Banner ID
- Department name
- Contact phone number
- Operating system (e.i. Windows 7, XP or MAC)
- Exact text of error message, if any
- Description of problem
- If a faculty/staff member is calling for an update on a request, they will be asked to provide the service request number that was initially assigned.