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Information Technology and Telecommunications Services

FSU HomeITTSITTS UnitsHelpdeskInformation Available

Have the following information available before you call the help desk

Students
  • Name
  • Network account username
  • Banner ID
  • Dorm name and room number
  • Contact phone number
  • Operating system (e.i. Windows 7, XP or MAC)
  • Exact text of error message, if any
  • Description of problem
  • Port number
Faculty/Staff
  • Name
  • Network account username
  • Banner ID
  • Department name
  • Contact phone number
  • Operating system (e.i. Windows 7, XP or MAC)
  • Exact text of error message, if any
  • Description of problem
  • If a faculty/staff member is calling for an update on a request, they will be asked to provide the service request number that was initially assigned.

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