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Information Technology and Telecommunications Services

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Student Academic Lab Assistant


The Academic Lab Assistant will assist users in various academic labs and classrooms across campus with hardware/software problems. Academic Lab Assistant’s duties also include performing general clerical duties as well as maintaining lab cleanliness.

Specific duties include:


  • Direct and assist users with logging onto lab computers, printing, accessing lab software applications, email and online courses.
  • Aid in routine computer and peripheral maintenance and report problems with software and hardware to supervisors.
  • Attend periodic workshops to maintain currency in software applications.
  • Ensure users are complying with lab usage guidelines.
  • Answer telephone calls, take messages, route information to supervisors, data entry, and other miscellaneous tasks.
  • Other duties as assigned.
Qualifications include:
  • Good oral and written communication skills.
  • Positive customer service attitude and skills.
  • Excellent telephone etiquette.
  • Ability to interact well and work cooperatively with campus community, including but not limited to students, faculty and staff.
  • Must have a willingness to learn.
  • Must show initiative and responsibility.
  • Punctuality and reliability in attendance.
  • Must be knowledgeable or proficient in use and support of various Windows operating systems, Microsoft Office Suite and other office automation software and tools.
  • The independency of work will depend on the student level, knowledge and skill set.
  • Unix/Linux and Macintosh OS 9/OS X experience is helpful
How to Apply

ITTS Job Applications are accepted electronically. For questions or comments, contact Alana Stephenson.

A Constituent Institution of The University of North Carolina