Office of Online Education
Help and Support
Online Student Training Orientations
For information on using Blackboard or getting familiar with the online learning environment please contact our Online Coordinator Shunta' Hailey at (shailey1@uncfsu.edu).
Help and Support For Blackboard
Please visit the FSU Blackboard Gateway for a listing of available online courses taught with Blackboard. To view the course catalog, proceed to the Blackboard Gateway, click on Course Catalog, and then Preview.
- Having problems logging into Blackboard Online Course? Click for Help!
- Having problems logging into Blackboard Web-Enhanced Course? Click for Help!
- Note: If the BlackBoard page doesn't load, click the Refresh or Reload button (F5). For other issues logging into your Blackboard course, please refer to the Blackboard Help page.
- Students will login to their Blackboard courses using their network account username and password.
Note: Courses that are "web enhanced" require classroom attendance. Some materials for these courses have been provided online, by the instructor
- Telephone:
- You may reach the Helpdesk 24 x 7 by calling:
- Off campus, toll-free number: 866-224-7891
- On campus number: 910-672-2085, then press 1
- Online:
- You may create a support ticket and track its progress by accessing the Helpdesk Online.
For information about using the Helpdesk Online, review this tipsheet.
Students can also contact Shunta' Hailey (shailey1@uncfsu.edu) for any help with Blackboard and support needed for their class. Any technical issues with Blackboard, students will need to contact the Helpdesk.
- You may create a support ticket and track its progress by accessing the Helpdesk Online.