4.2 Routine Requests: Each department requesting service has a designated Building
Manager who has the responsibility to report emergency maintenance problems for the entire
facility. The Building Manager may designate a staff individual to perform the day to day
tasks associated with this position while still maintaining overall responsibility for the
facility. All emergency requests for service should be routed through this individual. This
provides someone with whom the Facilities Management team can coordinate to accomplish work in an
expeditious manner. Building Managers are urged to make emergency requests for services by filling
out an on-line work request from the FSU FM web-site and follow with a phone
call to the Facilities Management Control Center at extension 1432. . For instructions go to file:///C:/Documents and Settings/mbrown/Desktop/Work Request LineTutorial.htm
To access the
work request page:
Go to the FSU Home Page = www.uncfsu.edu
Click on Administrative Services
Click on Business and Finance
Click on Facilities
Management
Click on Work Request
Login
Building Managers along with all Faculty and
Staff have been provided
password to log on and access the SiteNet Work Order system.
When all information has been entered on a request, it is electronically transmitted to
the DIvision of Facilities Management, where it is reviewed for accuracy and forwarded to the
appropriate shop for action.
Users may also access the work order data base to inquire about the
status of a particular request. Of course, inquires and request can also be made by
directly phoning the department at Ext. 1431. Office hours are 7:00 a.m.
to 5:00 p.m. Monday through Friday. A copy of the electronic work order format can
be found in Appendix A of this manual.
4.3 Emergency Repair Services: Emergencies are defined as those problems
requiring immediate action to restore or avoid interruption of such essential services as
electricity, water, gas, heat, air conditioning, and plumbing, or to correct those
conditions which are considered hazardous to personnel or students, equipment and
facilities.
4.3.1 Reporting During Normal Office Hours: Situations which
appear to require immediate maintenance or repair attention to either prevent or resolve
an emergency should be reported by telephone to the Division of Facilities
Management office at 672-1431.
4.3.2 Reporting After Normal Office Hours: At other times,
telephone reports should be made to the University Police Department
(672-1775). It will
be the responsibility off the University Police to call in the appropriate individual to
handle the problem.
4.4 Scheduling of Repairs: Repairs are scheduled and updated on a weekly basis.
Priority is assigned to each work order in accordance with the following work order
response priority system:
Emergency: Any situation posing immediate danger to life, property and/or the
environment.
Priority #1: Urgent- Equipment not operational, requires fast action and/or correction
. Failure to rapidly correct could have significant impact on operations in facility.
Example: Failure of A/C system in summer.
Priority #2 : Preventative Maintenance. Example: changing filters, belts etc.
Priority #3: Routine Maintenance. Work which can be deferred and has no established
completion date.
Priority #4: Shutdown required work that cannot be accomplished while equipment is in
operation.
4.5 Buying Service with Departmental Funds: Services that are to be paid
for by a departmental budget must be requested through the Work Order Request System.
4.5.1 Estimate: Preliminary Planning and cost estimates are prepared by
Facilities Planning and are returned to the requesting department.
4.5.2 Estimate Status: Requests for information concerning status of an estimate
should be directed to the Facilities Planning and Construction office, at
672-1944.
4.5.3 Changing Scope or Cost: Changes in scope after the estimate has been
approved must be made in writing and have approval of the Director of
Facilities Planning and Construction.
4.5.4 Estimate Limitation: Cost Estimates are normally good for 120 days. After
120 days, the estimate costs must be reviewed and revised as necessary.
