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Frequently Asked Questions


Question: How do I reset by Banner login pin?

Answer: Contact the Office of the Registrar at (910) 672-1185 for assistance. Please be able to respond to qualifying questions for verification.

Question: How do I request a transcript?

Answer: Transcripts can be requested online in Self-Service Banner, by fax or mail. Click here for more information.

Question: How do I register for classes?

Answer: You can register online in Self-Service Banner. All undergraduate students will need their alt-pin to register. Please contact your advisor for your alt-pin.

Question: Who is my advisor/how do I get in contact with an advisor?

Answer: You can view your advisor information online in Self-Service Banner. Once you have your advisor's name you can look up your advisor's contact information in the Campus Directory. If you do not have an advisor, contact your academic department for assistance.

Question: How do I get my alternate pin for registration?

Answer: You must contact your assigned advisor or the department chair of your major. (see question 4)

Question: How do I withdraw from a course?

Answer: Consult with your advisor to ensure this is a correct course of action for you. Initiate the process by going to and select the appropriate form.

Question: How do I withdraw from ALL courses from the university for the semester?

Answer: Do not use the course withdrawal form. Contact the Office of Personal Development at (910) 672-1222/1203 to initiate this process. If you are pre-registered for any subsequent semesters and you do not intend to return the following semester, please inform Personal Development that you desire the courses to be dropped.

Question: How do I request and enrollment verification letter at the beginning of the semester?

Answer: Log into your Banner self-service account and click on Student and Financial Aid; then click Student Records; then click Request Enrollment Verification.

Question: How can I request an enrollment verification letter after the semester begins?

Answer: FSU participates in the National Student Clearinghouse, which is the nation's trusted source for education verification. Data is sent to the National Clearinghouse the last working day of every month to include summer months. You may request enrollment certification directly from the National Student Clearinghouse. Please click HERE for further details. The National Clearinghouse also informs you of pertinent loan deferment information.

Question: How do I know if I will be assessed a tuition surcharge?

Answer: Please review the Tuition Surcharge Policy. Please follow the instructions located in the policy on submitting an appeal/waiver.

Question: Did I get approved by the academic appeals committee?

Answer: The academic appeals committee meets once a week and students are notified weekly by email once a decision has been made. Please check your Bronco email account periodically for your decision email.

Question: What are registration errors?

Answer: These are errors messages you might receive when you try to register and you are not successful.

For all errors you must contact the instructor of the class and inform him/her of the error message you have received (make sure you write down the information in the "Status" box).  If the instructor approves, they will then issue an override or permit for each error message you received, so that you can enroll into the class.  You may go directly to the department if you cannot reach the instructor.

Please note: The Office of the Registrar cannot approve or issue overrides or permits; you must see the instructor or go to the academic department.

Click here for more information about the registration errors.

Question: How do I get on a course wait list?

Answer: The step-by-step instructions on how to get on a wait list is available in PDF. Click here to view the instructions [PDF].

Question: When I click Add/Drop from classes, the drop menu does not appear for me to drop a course, however I am able to add classes using the worksheet. Click here to view the worksheet.

Answer: The department may have added the instructor permit to the course after you initially registered. Please contact the instructor of the course or department chair to issue you the instructor permit. You can then drop the course.  

Question:  How often does the committee meet for the academic appeal decisions? 

Answer: Weekly

Question:  What is the turnaround time for the committee's decision after the academic appeal form has been turned in?

Answer:  Up to 30 days after appeal has been received. Unless academic guidelines are being reviewed and updated, it may take up to 60 days.





Click here to download Enrollment Services Center Frequently Asked Quesions [pdf].

















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