BroncoConnect for Faculty and Staff
Frequently Asked Questions
BroncoConnect constructs a Success Network for each student, consisting of the instructors, advisors, academic support personnel and others connected with a student who can help the student reach his/her academic goals. BroncoConnect provides members of the success network with
- information about their students that can inform their teaching, advising, and other interactions;
- communication tools for alerting members of a student’s success network to issues inside and outside the classroom;
- a record of meetings and interventions by instructors, advisors, academic support units, and others to facilitate accountability and assessment of student success programs.
Students can use BroncoConnect to connect with their instructors, advisors, and academic support units for assistance with their academic concerns.
BroncoConnect leverages the power of the student success network to bring multiple resources to the aid of the student.
What you can do with BroncoConnect depends in part on your role:
- Instructors can raise flags on students for performance or attendance issues, alerting advisors and others to the need for intervention. They can keep a record of meetings with students. And they can find out whether their students have attended academic support.
- Advisors can get information about performance or attendance issues and follow up with students to identify resources or troubleshoot non-academic issues that may be interfering with academic success. They can also keep a record of advising meetings and communications.
- Academic support personnel can record attendance, providing a real-time record that is available to instructors and advisors.
Your BroncoConnect profile determines what information about you is available to students (Institutional Profile), whether and how students can make appointments with you in BroncoConnect (Appointment Preferences), and whether and how you receive messages from BroncoConnect (Email Notifications). To set up your profile, access BroncoConnect, click on the Menu button, then click on your name. You will see three options:
- Login Page: You can set which page will be the first to display when you access BroncoConnect. The Default Login Page is, well, the one set by default. It displays Services, Appointments, Recent changes, and Flags. You can also select an Appointment view or go straight to My Students. You can give the login page a distinctive Title.
- Phone: List your office phone if you wish students to contact you by phone.
- Alternate email/Text Message Set-Up: You can list another e-mail address if you like, but the most common use for this field is to enter your Cell Phone Provider text message address. Click on the tiny cell phone icon to the right of the Alternate Email field. Enter your cell phone address followed by @ and the domain of your cellular provider. This will enable BroncoConnect to send a text message for every e-mail sent.
- Cell Phone: Only if you want students to contact you via cell phone. Note: This does NOT tell BroncoConnect to send you text messages. You must use the alternate e-mail field as explained above.
- Send my correspondence to
- Institution email
- Alternate email
- Both: Check Both if you want to have e-mail messages and text messages sent to you.
- General overview: A short message explaining your role at the university and how you can help students.
- My Biography: A more extended message about your background and role.
Click Submit to save changes.
You can set up defaults for appointments made through BroncoConnect, such as
- Minimum Appointment Length
- Scheduling deadline: Handy if you want some notice beforehand of appointments made.
- Allow drop-ins after deadline has passed. Check to allow students to make an appointment after the deadline.
- My Locations: You can set up multiple offices and allow students to make appointments to communicate with you by phone or Internet (e.g., if you use chat for office hours).
- Calendar Managers: For service coordinators. Contact John Brooks for more information.
You can tell BroncoConnect when and how often to e-mail you about flags, kudos, appointments, and other items generated in BroncoConnect.
- Appointments Notifications
- Planning Reminders, Appointment alerts: If you have appointments set up in BroncoConnect, you can have e-mail reminders sent. Because appointments also appear in your FSU Outlook calendar, these may or may not be useful.
- Read busy times from my external Exchange calendar. Check if you have synchronized your FSU Outlook calendar with BroncoConnect. For instructions on synchronizing your calendar with BroncoConnect, click here.
- Summary Emails: You can get a daily or weekly summary of your BroncoConnect tracking items (flags, kudos, etc.) and appointments sent to your e-mail.
- Tracking Item Notifications: You can have an e-mail sent whenever an item is raised.
- Flag rules: Lists all tracking items you can view, along with a description of each.
- How to Update your Student-Facing Profile (Starfish video, 2:05)
- Updating your Profile (Starfish video, 2:49)
- Update How You Are Notified About Appointments - (Starfish video, 2:32)
- Email notifications for Appointments and Tracking Items (Starfish video, 3:25)
If you have not already set up your office hours in BroncoConnect, the Office Hour Setup Wizard is the first thing you see when you enter BroncoConnect. You can add an initial set of hours from the Wizard and add more blocks later, if you have hours that do not fit neatly into a single MWF or TR pattern.
Be sure to select the relevant appointment types – Teaching, Advising, etc. That will allow students to indicate why they want to see you. You can also add multiple locations, including Phone and Online, if you want students to be able to phone in or chat (handy for online students).
When you enter office hours in BroncoConnect, an e-mail meeting invitation is sent to your Outlook calendar. That will allow you to add the hours to your Outlook Calendar and avoid double-booking.
Once you have set up office hours, your students and advisees will be able to make appointments with you online using BroncoConnect. They can request a date/time, which goes as a meeting invitation to you in Outlook. You can accept or decline the invitation, and an e-mail goes back to the student with that information.
You can also initiate meetings in BroncoConnect for your students. Go to Appointments, select an office hour day/time, and click Add. Select a student, add some comments, and send the meeting invitation. The advantage of initiating meetings from BroncoConnect is that the meeting becomes part of the teaching/advising record for the student. That information is available to other instructors and advisors, based on their roles and permissions.
Office Hour Resources
- How to Create Office Hours (Starfish video, 2:53)
- Update How You Are Notified About Appointments - (Starfish video, 2:32)
Appointments made in BroncoConnect automatically appear in your FSU Outlook calendar. Whenever you make an appointment in BroncoConnect, or whenever a student requests an appointment with you, a meeting invitation is sent to your FSU inbox. If a student has requested the appointment, you must accept the appointment in Outlook for it to be confirmed. You can view such appointments in either Outlook or BroncoConnect. However, to change such appointments, you must do so from BroncoConnect.
If you have a lot of appointments and/or office hours in BroncoConnect, or you want to be able to create appointments outside your scheduled office hours in BroncoConnect, you may want to synchronize your Outlook calendar with BroncoConnect. Once synchronized, your Outlook calendar appears in BroncoConnect. This makes it easier to schedule appointments in BroncoConnect without creating conflicts with other appointments you have scheduled in Outlook.
Synchronizing your FSU Outlook calendar with BroncoConnect is a two-part process:
- Share your FSU Calendar with Starfish (a.k.a. BroncoConnect)
- Open Outlook and click on Calendar.
- Right-click on your calendar, then click Sharing Permissions.
- Click on the Permissions tab, then click Add.
- Search for Starfish User, double-click to Add, then click OK.
- Click OK again to save changes.
- Ask BroncoConnect to read your Outlook Calendar.
- Open BroncoConnect and click on the menu button.
- Select your name, then Email Notifications.
- Under Appointments Notifications, click “Read busy times from my external Exchange calendar.”
- Click Submit to save changes.
After a few minutes, when you access your calendar in BroncoConnect, you will see appointments from your Outlook calendar. From this point on, you will not need to toggle between BroncoConnect and Outlook to schedule appointments with students.
Class rosters for the current term are available in BroncoConnect. BroncoConnect rosters allow you to raise flags or send messages to individual students or groups of students. They also connect you to information about your students that can help you understand and communicate with them better.
To access your rosters, access BroncoConnect and click on the menu button at the top left of the window. Select Students, then My Students.
Students are organized by Term and Connection. Select Term = Current Term and Connection = whichever class you wish to view. The roster will appear below.
There are four tabs across the top of the roster:
- My Students: The roster
- Tracking: Displays tracking items on your students: flags, kudos, to-dos, and referrals.
- Intake: An optional questionnaire entering students can take.
- Attendance: Set up and enter attendance for your courses.
There are separate sections on each of these tabs.
Just below the tabs is a set of buttons with actions you can take on selected students:
- Flag: Raise a flag
- Referral: Refer a student to a service such as the Writing Center.
- To-Do: Create a to-do item (most frequently used by advisors)
- Kudos: Raise a kudos on students
- Success Plan: Create a set of to-do’s (most frequently used by advisors)
- Message: Send an e-mail
- Note: Create a note for the student’s record. You have the option to send a copy of a note to the student. Unlike a message, a note creates a permanent record in BroncoConnect. It is most frequently used by advisors as part of the advising record.
- Prospective Student: Find or create a record for a student who has not yet been admitted (most frequently used by advisors).
To select a student or students, click the check box next to the name. You can also check all students on the page by clicking the check box at the top of the roster. (Note: If you have more than 25 students, you must check all, then click Next Page, then check all. Repeat until the end of the roster.)
Click on a student to see his/her Student Folder. See below for more information about what is included in the Student Folder.
Not only can you access this information for individual students, you can also filter your students to identify those with common characteristics. The Cohort drop-down box allows you to filter by admit type, major, and earned hours, among other information. The Additional Filters button allows you to filter by more features. Both Cohorts and Additional Filters provide powerful ways of identifying groups of students you may wish to follow up with.
BroncoConnect has a wealth of information about students. Some information is internal to BroncoConnect: flags, kudos, meetings, notes. Other information is imported from Banner: enrollment, grades, GPA, major, hours earned, etc. All of this information is housed in the Student Folder. It may or may not be available to you, depending on your role. Instructors and advisors have access to more information, tutors to very little.
The Student Folder can be accessed anywhere in BroncoConnect that a student’s name is highlighted as a link: from My Students, course rosters, appointments, etc. Click on a student to view their folder. The folder has several tabs:
- Overview: The default view when a folder is opened. It includes any attributes imported from Banner (Academic Standing, Admit Type, and Cumulative GPA are some of the fields), active Success Plans, and active flags.
- Admissions: transfer status, high school GPA, first term of enrollment
- Cohorts: Groups with which the student is associated.
- Demographics: Gender
- Programs: major(s)
- Term Status: academic standing, cumulative GPA, cumulative credit hours, term GPA, term hours attempted, term hours earned
- Success Plans: active and past
- Courses: All courses attempted or completed. Includes courses dropped or withdrawn. (Hint: set Status to Active to see only enrolled courses.) Midterm or Final grade, as well as an unweighted average of the Canvas gradebook for the course. Clicking on a course reveals the following areas:
- Grades: A summary of the Canvas gradebook for the course. Includes assignment, grade, due date, and date submitted.
- Attendance: If the instructor is taking attendance in BroncoConnect, a summary of attendance, along with absence dates.
- Tracking: Any flags or kudos raised for the student.
- Meetings: Any meetings related to the course. May be with the instructor or with an academic support unit (e.g., the Writing Center)
- Tracking: A complete list of flags, kudos, to-dos, and referrals.
- Meetings: A list of meetings with instructors, advisors, academic support personnel, etc.
- Notes: Created by instructors, advisors, academic support personnel, etc.
- Network: The personnel in BroncoConnect who are connected with the student – instructors, advisors, tutors, coaches, residence hall directors, etc. The Network can be sorted by Connection, so that, for example, an advisor can view and e-mail all current instructors. Instructors can identify and e-mail advisors as well.
The student folder facilitates communication among members of the student’s Success Network.
Student information resources
- Preparing for a Productive Student Meeting: The Student Folder (Starfish video, 5:18)
To take attendance in BroncoConnect, click on the menu, then Students, then Attendance. Under Filter Students By, select the term and class.
Before you can take attendance, you must set up a class schedule. Click on the Class Schedule button. Complete the requested information and submit.
Next, click the Record Attendance button. Select a meeting date/time from the Meeting Times drop-down box. This creates attendance records for the selected date. The default is Present. Other options are Absent, Excused, Tardy. Click to select the appropriate value for each student, then click Submit.
Attendance is visible to the student in BroncoConnect from the Courses area. Advisors can also view class attendance. FSU has set up automatic flags that are raised when a student has three and six unexcused absences in the same course. The flags will go to the student and to the student's advisor as well as other student success professionals connected with the student (e.g., coaches for student athletes).
- How to take attendance in Starfish (Starfish video, 3:39)
BroncoConnect provides instructors and advisors a way to provide feedback on their students through Tracking Items. A tracking item is a notification created about a student's academic progress. There are four kinds of tracking item in BroncoConnect:
- A Flag indicates an area of concern. Two of the flags used in progress surveys are "Attendance Concern" and "Performance Concern."
- A Kudos is a recognition of a student's noteworthy achievement. "Keep up the good work!" is an example of a kudos.
- A To-Do is a task the student needs to complete. "Monthly Advising Visits" and "Take the CLA+" are two examples.
- A Referral is a specific recommendation to visit a service, such as the Math Center, the Career Services Center, or Financial Aid. A referral is sent not only to the student but also to the service indicated. The referral service will know that students have been referred and may follow up to reach out to the student.
Instructors and advisors can create tracking items in BroncoConnect. Access BroncoConnect, then, from the menu button at the top left,
- Select Students, then My Students.
- Use the Term and Connection dropdown boxes to identify current students.
- Select the student or students for whom you want to create a tracking item by clicking the check box next to the student(s), then
- Select the appropriate item from the icons above the student list: Flag, Kudos, etc.
- Select the item type and
- Enter a Course Context if the tracking item is for a specific course.
- Enter any comments and
- Click Submit.
E-mail notifications of the tracking item will be sent to the student, the advisor, and any other student success professionals with whom the student is connected (e.g., coaches for student-athletes).
Once a student responds to the tracking item by communicating with the instructor, advisor, or other student success professional, a tracking item can be cleared or resolved to indicate that the student has taken the action recommended by the tracking item. Note: Clearing a tracking item does not mean that the issue has been successfully resolved. Clearing a tracking item means only that someone has had a communication with the student to address the issue. Clearing a tracking item lets everyone know that the item has been followed up.
To clear a tracking item, find the item in BroncoConnect by clicking on the Tracking tab. This will display all tracking items raised on your students. Because many students have multiple tracking items, the Tracking list can get quite long. Filter it by selecting the appropriate Connection, or search for a student using the Student box.
Once you have found the tracking item you seek, select it and click Resolve. Enter any comments explaining why you are resolving the item, then click Submit.
You can also raise alerts in response to Progress Surveys (see below).
A convenient way to create tracking items for students in your courses is through Progress Surveys. A Progress Survey is a roster of students with a set of tracking items (flags and kudos) attached.
Completing a progress survey is easy. Instructors can simply check the appropriate flag/kudos--or leave a student unchecked if neither apply--and click Submit. Instructors have the option of adding comments. FSU will send three progress surveys each semester:
- Early Alert (Week 4-6): Identifies students at-risk before midterm. Will largely replace interim grades before midterm.
- Midterm Kudos (Week 9-10): Midterm grades of D or F automatically generate a flag; however, kudos must be generated manually. The Midterm Kudos survey provides an opportunity for instructors to add comments to midterm grades. Replaces the Midterm DF survey sent each semester.
- Second Eight-Week (Week 12): Only for instructors teaching second eight-week classes.
Unlike interim grades, flags and kudos are immediately sent to students, advisors, and other student success professionals, depending on security permissions. This makes them much more powerful tools for improving student success.
Progress Survey Resources
- Respond to a Progress Survey (Starfish video, 2:46)
BroncoConnect has the capacity to raise automated flags for students who meet certain conditions. FSU currently has three kinds of course-related automated flags:
- Attendance Concern – Auto 3 Absences: If you are taking attendance in BroncoConnect, a flag is raised anytime a student accumulates three unexcused absences in a course.
- Interim or Midterm Grade Alert: If you submit an interim or midterm grade of D, F, FN, EA, or X, a flag is raised automatically.
- Online No-Show Flag: If a student fails to log in to an online course Canvas site in the first week of the course, an automated flag is raised. The flag is cleared automatically once the student logs in to the course.
Automated flags reduce the workload on instructors and ensure that students, advisors, and others are notified when any of these conditions are met.
Academic support is available for many courses. Students in every course have access to the Writing Center. Students in 100-level math courses have the Math Center. Students in selected sections of high-risk courses have access to Supplemental Instruction. Some students are in programs such as Student Support Services that provide tutoring. All of these services record attendance in BroncoConnect.
To see if a particular student has attended academic support,
- Click on the student’s name to open the Student Folder.
- Click on the Meetings tab on the left side of the Student Folder.
Any meetings recorded in BroncoConnect will appear, including the date/time, reason (service and course), tutor (With), and location.
To see all of your students from a specific class who have attended academic support,
- Select the Connection and Term you want (e.g., Instructor and Fall 2019).
- Under Additional Filters, click Add Filters.
- Click Meetings, then Students.
- Select an Appointment Type or Types. Each academic support service has appointment types specific to that service. Select all the appointment types under a service to be sure you get all the meetings.
- Select Start and End Dates.
- Click Submit.
Easy access to students' record of academic support is another tool BroncoConnect provides to help build a success network for each student.