BroncoConnect for Students

Frequently Asked Questions

What is BroncoConnect, and why should I use it?

BroncoConnect is an online platform that creates a personalized Success Network for you. Your Success Network consists of your current instructors, advisors, academic support tutors, and others who can help you meet your academic goals. BroncoConnect makes it easy to contact and make an appointment with members of your network. BroncoConnect also provides you with information about your academic success in the form of flags if there is a concern or kudos when you have achieved notable success.

BroncoConnect General Resources


What are tracking items?

BroncoConnect provides instructors a way to provide feedback on their students through Tracking Items. A tracking item is a notification created about a student's academic progress. There are four kinds of tracking item in BroncoConnect:

  • A Flag indicates an area of concern. Two of the flags used in progress surveys are "Attendance Concern" and "Performance Concern."
  •  A Kudos is a recognition of a student's noteworthy achievement. "Keep up the good work!" is an example of a kudos.
  • A To-Do is a task you need to complete. "Monthly Advising Visits" and "Take the CLA+" are two examples.
  • A Referral is a specific recommendation to visit a service, such as the Math Center, the Career Services Center, or Financial Aid. A referral is sent not only to you but also to the service indicated. The referral service will know that you have been referred and may follow up to reach out to you.


What do I do if I get a flag?

Flags are BroncoConnect’s way of indicating that something appears to be wrong. You can see flags in BroncoConnect by going to the Dashboard. However, you will most often learn about a flag from an e-mail.

There are kinds of flag for different concerns, and what you do about the flag depends on the kind of flag:

  • Course flags (Performance Concern, Attendance Concern, In Danger of Failing, etc.): A course flag means your instructor has a concern about your attendance and/or performance.
    • Follow up with your instructor as soon as possible to find out why the flag was raised and what you can do about it.
    • Follow up with your advisor if your performance is affected by factors outside the course (work, illness, family obligations, etc.) that may affect your ability to succeed at FSU. Also follow up with your advisor to see how a course failure or withdrawal would affect your overall academic progress.
  • Registration Hold flag: A Registration Hold flag means you have a hold on your account that will prevent you from registering.
    • Check holds in Banner to see what kind of hold it is and which office placed the hold.
    • Contact the office that placed the hold to find out what you need to do to remove the hold.
    • Contact your advisor if you need help figuring out where to go.

Flags are intended to alert you to a problem while you still have time to correct it. Follow up on flags immediately to prevent a small problem from becoming a big one.


What is a kudos?

Kudos (or kudo) means “praise”. In BroncoConnect, instructors can raise kudos for students who perform well in classes. If you receive a kudos, give yourself a pat on the back!


What are to-dos, and what should I do about them?

A to-do is a task you need to complete. "Monthly Advising Visits" and "Take the CLA+" are two examples. To-dos are usually assigned by advisors. They are intended to give you a heads-up about something you need to do to stay on track. If you get a to-do, the best thing is to do it! Follow up with your advisor if you are not sure what a to-do is.


How do I make an appointment through BroncoConnect?

Most advisors and academic support personnel keep their schedules in BroncoConnect. So do many instructors. You can access schedules in BroncoConnect from several different points:

  • From your Success Network. Click on a Connection or Service. If you see Schedule Appointment, click on it.
  • From your Courses. If you see “Schedule Appointment” below the name, click on it.

Wherever you start, you will follow the same steps:

  1. What do you need help with? Select one of the options. Once you select an option, you may see further options. Select one, then click Continue.
  2. What day and time works best for you? Click on an available day and time. You may need to click on the calendar to see a future date.
  3. Does this look correct? You can confirm or correct information here, such as
    1. Duration – how long the appointment is
    2. Reason for Visit
    3. Course – Instructors and academic support personnel like to know if the appointment is about a specific course
    4. If you want, tell us a little bit about what's going on so we can help. Add comments if you like.
  4. Confirm. Click to send the appointment request.

BroncoConnect sends a meeting request to the recipient’s FSU inbox. The recipient has the option of declining the request, so check your FSU e-mail before heading to the meeting. If you don’t get a Decline, proceed to your appointment!


How do I access BroncoConnect?

  • Directly through BroncoConnect Direct. Enter your network username and password.
  • Through Canvas:
    • Through the course navigation bar. Click on any course, then click BroncoConnect.
    • Through your account. Click Account, then Settings, then BroncoConnect.
  • Through FSU Engage portal. Under Quicklinks, click the link to Advising.


How do I set up my profile?

Your profile determines what contact information instructors and advisors see.  It also determines how you get messages from BroncoConnect.  To set up your profile,

  1. Click on the menu button and select Profile.
  2. Update your photo if you want to.  
  3. Add an alternate e-mail address or text message number.  
    1. You can put a personal e-mail address as your alternate, and you can have BroncoConnect send messages to your alternate e-mail address. BroncoConnect always sends messages to your FSU e-mail address.
    2. Or you can have BroncoConnect communications sent to you as text messages by entering your cell phone carrier's text e-mail address as your alternate. Click on the cell phone icon to the right of the Alternate E-Mail field for instructions.
  4. Update phone numbers.
    1. NOTE: BroncoConnect populates phone numbers from Banner once each semester, usually around week 3. Any phone numbers in BroncoConnect will be overwritten with numbers from Banner. If a phone number is not correct, you can update it in BroncoConnect, but make sure you also update it in Banner. That way, the next time BroncoConnect updates from Banner, your phone numbers will remain up to date.
  5. Time Zone: Make sure the time zone is set to your local time. For most FSU students, that is GMT-5:00, Eastern Time.
  6. Set up a weekly update.
  7. Set reminder preferences for appointments created in BroncoConnect.
  8. Click Submit to save your profile.

Customizing your profile can make it easier for instructors and advisors to contact you, and it can help you get the most out of BroncoConnect.

Profile Resources

·         Student Demo Series: Profile (Starfish video, 2:18)


What is Intake?

Intake is a short survey that can help your advisor understand you better. Responses are visible only to your advisor and instructors.


What is my Success Network?

When you access BroncoConnect, the first thing you see is your Success Network. This consists of three kinds of resources:

  • Your Connections. These are your instructors, advisor(s), and any other University personnel with whom you already have a connection. Your connections may include Writing Consultants from the Writing Center, Supplemental Instruction Leaders, and other academic support personnel. They may also include your Residence Life Director or athletic coach, depending on your status. You can e-mail your connections and in many cases make appointments by clicking on a connection.
  • Your Services. These are services with which you have a connection. Services include advising centers and academic support centers. You can get information about the service, contact service personnel, and make an appointment with many services.
  • Show Other Services. These are other campus services such as the Career Services Center, the Center for Personal Development, and the Charles W. Chestnut Library.

Your Success Network provides links to resources you can use to help you reach your academic goals.

Success Network Resources

·         Student Demo Series: Success Network (2:47)


What is Upcoming?

Upcoming shows any upcoming appointments made through BroncoConnect.

Upcoming Resources

·         Student Demo Series: Upcoming (Starfish video, 1:38)


What is the Dashboard?

The Dashboard shows appointments and any Tracking Items – flags, kudos, to-dos, or referrals. The Dashboard also displays any assignments from your current Canvas gradebooks.

Dashboard Resources

·         Student Demo Series: Dashboard and Messages (Starfish video, 2:09)


What are Messages?

Messages are e-mails sent from BroncoConnect. They may be messages related to flags or kudos. They may be messages sent by your instructors or advisors. You probably see these messages first as e-mails in your FSU e-mail inbox, but Messages provides a convenient way to find messages up to 6 months old. Click on a message to view the content.

Messages Resources

·         Student Demo Series: Dashboard and Messages (Starfish video, 2:09)


What are Plans?

A Success Plan is a set of tracking items--to-do's, referrals--that is assigned to a student, usually by an advisor.

  • To-Do is a task the student needs to complete.  "Monthly Advising Visits" and "Take the CLA+" are two examples.
  • Referral is a specific recommendation to visit a service, such as the Math Center, the Career Services Center, or Financial Aid.  A referral is sent not only to the student but also to the service indicated.  The referral service will know that students have been referred and may follow up to reach out to the student.

The following are some of the plans available in BroncoConnect:

  • First-Semester Freshman: For entering freshmen in their first semester of enrollment.  Will be used by University College advisors in Freshman Seminar.
  • Second-Semester Freshman: For students in UNIV 102.
  • Reinstatement Success Plan: For students who have been reinstated from suspension.  This can be assigned by any advisor.
  • Academic Recovery Plan: For students placed on probation after the fall semester.
  • Graduating Senior Checklist: For students who have applied to graduate in the current term.
  • Student-Athletes: For student-athletes with a cumulative GPA below 2.5.

Once an advisor assigns a Success Plan, you will get an e-mail notification. If you are assigned a success plan,

  1. Log in to BroncoConnect and click on the Plans icon.  
  2. Review the items in the plan.  Make a note of what you need to do, along with the Due Date, if any.
  3. Communicate with your advisor to let him/her know that you have received the success plan. Address any questions or concerns to your advisor.
  4. Take action to follow-up on the to-do's and/or referrals. Let your advisor know when you have completed a success plan item.


Depending on the plan and the item, your items may be resolved as you complete them.  When all items are resolved, the Success Plan is completed.

Completing the items in your Success Plan will help you stay on track to succeed at FSU.


What is the Courses tab?

The Courses tab lists courses you have taken and are taking at FSU. By default you see all courses, but you can select a term from the dropdown box to see current courses. For each course, you will see up to four tabs:

  1. Network. This includes your instructor’s e-mail address. It may also include your instructor’s phone number and appointment schedule if he/she has set these up. Click Schedule Appointment to make an appointment with your instructor. The Network also includes any services connected with a course, such as the Language Lab for language courses or the Math Center for math courses. You can click on a service to make an appointment.
  2. Grades. The Grades tab displays a midterm or final grade on the left side and a summary of the Canvas gradebook for the course in the middle. You can see a list of assignments, due dates, and the percentage grade for each assignment. NOTE: The Grades tab is only an unofficial summary for your reference. In BroncoConnect, for example, grades are not weighted. It does not represent official grades for the course. Log in to Canvas to see official grades and to learn more about your instructor's grading scheme.
  3. Attendance. If your instructor is recording attendance in BroncoConnect, you will see a summary of your attendance: Present, Absent, Excused, Tardy. Absent and tardy dates are displayed. If you have questions about your attendance, contact your instructor.
  4. Agenda. The Agenda displays any flags or kudos for the course.


Courses Resources

·         Student Demo Series: Courses (Starfish video, 1:38)


What is Raise Your Hand?

Raise your hand allows you to raise a flag for yourself. It is most frequently used to request an Extension Grade contract for a course.


Raise Your Hand Resources

·         Student Demo Series: Request Help and History (Starfish video, 2:07)


What is History?

History is a record of date-sensitive items related to your courses.


History Resources

·         Student Demo Series: Request Help and History (Starfish video, 2:07)