Student Health Services

Clinical Visits

The following COVID-19 clinic protocol will enable Student Health Services (SHS) to safely meet its mission and effectively address the needs of students.

  • There will be NO walk-in visits
  • Patients must call 910- 672-1259 to schedule an appointment
  • ALL students and staff must wear masks during the entirety of the visit
  • Patients will undergo a pre-appointment screen prior to entering the clinic
  • Pre-appointment screening results will determine and confirm your type of clinical appointment
  • Patients presenting with symptoms will be tested for COVID 19
  • Following diagnosis patients will receive notification of a temporary housing status

Temporary Housing Assignment

Students classified in the following categories may be temporarily assigned to selected residence halls: symptomatic and COVID positive, symptomatic and COVID negative, asymptomatic and COVID positive, or asymptomatic and COVID negative. Students experiencing symptoms or have concerns of exposure should call Student Health Services at (910) 672-1259 to speak with a nurse.

  • Students will monitor their temperatures with an oral thermometer at least once daily. If the student's temperature is 100.4° F or above, then the student should call Student Health Services for evaluation. If after hours, then the student should follow the guidance below
  • After hours students with a Student Blue Health Insurance plan may contact the nurse support line at 1-877-477-2424 for non-life-threatening issues. Students with other health plans may contact the nurse line designated by your insurance provider. If experiencing a life-threatening emergency call 911 or campus police at (910) 672-1911

Isolation- "Isolation is used to separate people infected with the virus (those who are sick with COVID-19 and those with no symptoms) from people who are not infected. People who are in isolation should stay home until it's safe for them to be around others. In the residence, anyone sick or infected should separate themselves from others by staying in a specific "sick room" or area and using a separate bathroom (if available)" (CDC, 2020).

The campus locations for isolation will be Smith or Joyner Hall. Residence students have the option of going home to recover and commuter students are required to isolate at home. The isolation period is 14-days, unless otherwise directed by a health professional.

Quarantine- "Quarantine is used to keep someone who might have been exposed to COVID-19 away from others. Quarantine helps prevent the spread of disease that can occur before a person knows he/she is sick or if they are infected with the virus asymptomatically. People in quarantine should stay home, separate themselves from others, monitor their health, and follow directions provided by the state or local health department" (CDC, 2020). Students will self-quarantine at their individual residence. There will be 3 quarantine rooms in each residence hall designated.

Isolation and Quarantine

Students are instructed to pack a 14-day isolation bag including enough clothing and school supplies for the period of isolation. Students may have a designee to drop off items they may need in isolation within the first 24 to 48 hours. Staff from FSU SHS will contact the student daily and will communicate with Disability Services regarding the student's absences from class. Students are encouraged to send professors an update.

Quarantined students will remain in their residence hall for up to 14 days. Students will receive a self-monitoring apparatus to track their temperature and symptoms at home.

In both quarantined and isolated spaces, student meal will be delivered. If students do not have microwaves or refrigerators, Residence Life will provide a temporary unit during this Crl SIS.

Release from Isolation or Quarantine

Students must be cleared by a medical provider or health department in order to return to class. Official documentation must be submitted to SHS to confirm clearance from external agencies.


Commuter students may call SHS to schedule an appointment for services. Students are recommended to notify their Primary Care Manager. SHS will contact students tested on campus and continue monitoring their health status and provide documentation to present to Disability Services regarding the student's absences from class due to COVID-19. Students that test positive at off-campus sites should contact SHS with test results in order to obtain a class note. Official documentation must be submitted to SHS to confirm clearance from external agencies. Students must submit COVID-19 clearance documentation, to include two negative tests, prior to returning to campus.


Positive COVID 19 cases are required by law to be reported to the Cumberland County Department of Public Health (CCDPH) via the approved communication tool. Students in isolation or quarantine will be contacted by representatives from the campus COVID-19 contact tracing team and/or the CCDPH for an interview. Individuals identified during interviews will be contacted immediately for testing services and a contact tracing interview.

For more information, please call (910) 672-1259 or visit student health services.