FSU’s Student FAQ: Academic and Student Affairs

Academic Affairs - Student - FAQ

WHO DO I CONTACT FOR HELP?
There are several faculty and staff available to help you as we deal with this COVID-19 pandemic. If you are unable to reach your instructor or the department chair (or don’t know the name of the department chair), please reach out to any of the following listed below:

Broadwell College of Business and Economics
Dean Lee Brown: jbrown84@uncfsu.edu (910) 672-1592

College of Health, Science, and Technology
Dean Afua Arhin: aahrin@uncfsu.edu (910) 672-1106

College of Humanities and Social Sciences
Dean Sam Adu-Mireku: sadu-mireku@uncfsu.edu (910) 672-1042

College of Education
Dean Marion Gillis-Olion: molion@uncfsu.edu (910) 672-2525

Graduate School
Dr. Alison Van Nyhuis: avannyhu@uncfsu.edu (910) 672-1112

University College
Dean Gerald Mitchell: gmitche5@uncfsu.edu (910) 672-1829

Office of the Provost
Provost Pamela Jackson: pjackson@uncfsu.edu (910) 672-1460

Other contacts you may need are below:

Registrar
Mrs. Sarah Baker: sdbaker@uncfsu.edu (910) 672-2850

Admissions
Ms. Ulisa Bowles: ubowles@uncfsu.edu (910) 672-1371

Financial Aid
Mrs. Kamesia House: kmhouse@uncfsu.edu (910) 672-1712

Enrollment Management
Ms. Thalia Wilson: twilson11@uncfsu.edu (910) 672-2852

Enrollment Services Center
esc@uncfsu.edu (910) 672-2850

Office for Adult Learners
Dr. Jane Smith: jsmit101@uncfsu.edu (910) 672-2262

International Education
Dr. Sharmila Udyavar sudyavar@uncfsu.edu (910) 672-2971

CLASSES

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How long will classes be online?
Classes will be delivered online or through an alternative course delivery (not in-person) for the remainder of the spring 2020 semester and Summer School.

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Can I attend classes in person if I live nearby?
No. Your instructor will provide you with instructions on how your class will be conducted, but there will be no face-to-face classes throughout the rest of the semester.

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I don’t have internet access at my home - how can I participate in online classes?
There are several connectivity resources available for students that do not have internet access at home. For example, Spectrum is providing free broadband access for all students for the next 60 days. For other services by Internet Providers, please see Appendix A – Connectivity Resources

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Will faculty be available via phone or email?
Yes, please call the faculty member’s office phone or send an email (both should be listed on your syllabus). All office phones have been forwarded and will be answered by the faculty member. If you are having trouble reaching someone, please refer to the names listed at the top of this FAQ.
Faculty will continue to hold office hours virtually and will very likely use conferencing tools (i.e. Microsoft Teams, Zoom, Google Hangouts, Canvas Conference, etc.), telephone, email, etc. to communicate with your class.

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How will clinical and lab requirements be handled?
Please contact Dean Afua Arhin at (aahrin@uncfsu.edu or (910) 672-1106). She can connect you with the department so that your questions can be answered.

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How will I complete my coursework if I am in the Department of Performing Arts?
Please contact Dean Sam Adu-Mireku at (sadu-mireku@uncfsu.edu or (910) 672-1042). He can connect you with the department so that your questions can be answered.

How does this impact seniors that have registered for ETS testing on-ground?
The ETS test will be given online. University College has replaced all paper ETS exams with online exams. You should receive an email about testing dates and procedures.

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Will I be allowed to stay on campus if my internship facility allows me to continue working?
No. Unless a student has an extenuating circumstance that prevents return to a permanent residence (and an exception has been granted by the university), all students must vacate the dorms by 8pm on Sunday, March 23, 2020.

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Are we adding another week at the end of the semester to make up for the extra week of spring break?
No, the spring 2020 schedule will not change.

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Will the finals schedule change?
No, the final exam schedule remains unchanged.

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Will 2020 summer sessions start on time?
Yes, the summer 2020 sessions should start on the day listed in the Academic Calendar.

Academic Support

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Will tutorial services be available for students?
The campus will offer a broad array of academic support options for the remainder of the semester.
The writing and math labs will continue to operate virtually. Supplemental Instructors and Peer Tutors will also be able to assist. Please contact Ms. Kelisha Graves at (910) 672- 2245 or kgraves1@uncfsu.edu if you need assistance.
The tutoring platform, Upswing, is available to all students. Instructions on using UpSwing can be found in Appendix B – Student Resources.
There is a help guide in Appendix B that provides step by step instructions on how to use all of the online academic support resources. If you need assistance, please contact Dr. Bonnie Grohe at (910) 672-1768.
Many faculty members will be using virtual tools, such as webinars, and will host virtual tutoring sessions. You can also contact your instructor for individual assistance.

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With reduced campus operations (i.e. health services, dining, library, etc.), are students allowed on campus?
Please call all other offices for assistance. Even if an office is not open, staff are working to address any issues you may have.

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How do I contact ITTS if I need help?
Students who need assistance should submit a help ticket (not an email) via our ticketing system at: https://www.uncfsu.edu/faculty-and-staff/its-resources/helpdesk. Submitting a ticket will ensure your request is routed to the appropriate staff member in a timely manner.

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Will the library be open during spring break/when classes move online?
No, but all of the library’s online resources will be available to students. Directions to access the library remotely are below.

Off Campus Access to Research Databases & Articles:
Go to the Chesnutt Library website. The library’s website can be found at the bottom of the University's webpage. On the library’s homepage, click on the "Databases" link to gain access. You will be prompted to enter your campus network username and password to gain full access. This is the same credentials used to access your school email account.

TEXTBOOKS

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How do I return my books at the end of the semester?
Business and Finance has mailing labels that will be sent to you so that your books can be returned at no charge.

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How can I get my Banner account password reset?
If you need help resetting your password, visit bit.ly/fsu-password-reset. FSU has a 24 hour Help Desk. Use this link to fill out a request and a representative will contact you.

WHAT TO DO IF I AM HAVING TROUBLE WITH MY ONLINE CLASS

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I’m a student who is not very familiar with Canvas for online learning. How can I prepare for online classes when they start?
Go to the Student Resources listed in Appendix B. The Student Resources document has step by step instructions on how to use Canvas and other software tools.

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What should I do if I am not doing well if my face-to-face class has been changed to an online class?
There are several things you can do if you are having problems completing a class that has been converted to an online class. You should talk with your instructor to see if he or she can help you. If that doesn’t work, you can:
• Request an Incomplete grade for the course. This will not affect your GPA. You do not have to retake the course if you request an Incomplete. Instead, you will be given an extended amount of time to complete the course (6 months), This option is available to all students.
• Request an administrative withdrawal. You must complete the course withdrawal form. You will not be penalized for withdrawing from the course. The administrative withdrawal will not count toward the five W’s a student can earn throughout his/her academic career. You will have until April 30 to request an administrative withdrawal. This option is available to all students.
• Request a Pass/Fail (P/F) grade. Your instructor will assign a regular grade when the semester ends. You can request to have that grade changed to a P/F grade up to 60 days after the end of the semester. The P/F grade is not factored into your GPA. This option is available to all students.
• We have established an academic coach initiative. Someone will begin calling you on Monday, April 6th to remind you of upcoming due dates on your assignments and exams. If you are having trouble accessing WIFI, contacting your instructor, the coach will be able to refer you to the department chair.

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Is there a student hotline I can call if I don’t get a response to my calls or emails to faculty and academic advisors?
Please contact the dean of your college if you are unable to reach your instructor, advisor, or any other person you need to speak with. The names and contact information for deans are listed at the top of this document.

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Have the course and university withdrawal dates been extended? If so, when?
All students will be permitted to withdraw without penalty until April 30. Students must complete the course withdrawal form Instructions on how to complete the withdrawal form are found here.
Remember, course and university withdrawal dates have been extended to April 30, 2020.

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Will the deadline for completing missing assignments for incomplete grades caused by COVID-19 be extended beyond the 8th week of the following semester?
For students who have transitioned from a face-to-face class to an online class, the deadline to complete “I” grades has been extended and all work must be completed within 6 months. Please note that if you are assigned an I grade, you do not retake the course. Instead, you are only expected to complete any outstanding work.

COMPUTERS AND INTERNET ACCESS

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Is the computer lab open?
No, the Computer Lab is closed.

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Does the University have loaner laptops for students who are unable to purchase?
Yes, we have a limited number of computers to distribute. We also have a limited number of hotspot subscriptions for those who live in rural areas and do not have an Internet Provider. If you need a laptop or hotspot subscription, please submit a help ticket (not an email) via our ticketing system at: https://www.uncfsu.edu/faculty-and-staff/its-resources/helpdesk. Submitting a ticket will ensure your request is routed to the appropriate staff member in a timely manner.

OTHER INFORMATION

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Will I have to pay extra for the classes that are now moving to an online format?
No, there will be no charge to students who are transitioning from a face-to-face class to an online class.

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Are all on campus events canceled or postponed?
Yes, all campus events for the remainder of the Spring semester have been canceled or postponed.

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Is Founders Day postponed/canceled?
Founders Day has been postponed.

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Is spring commencement postponed/canceled?
Spring commencement has been postponed. You will receive correspondence from Chancellor Valentine on commencement.

Office of Admissions

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Is the Office of Admissions open?
The Office of Admissions is currently closed to the public, but we are working remotely to assist you. You can use our virtual booking site to make an appointment to speak with a counselor.

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Are there any updates about COVID-19 at Fayetteville State University?
All campus activity is currently on hold. We encourage you to visit our website for the most up to date information. Call a health professional if your symptoms (fever, cough, shortness of breath) are worsening. View bit.ly/cdc-what-to-do for the CDC recommendation if you suspect you are sick with COVID-19.

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Is Graduation Canceled?
The commencement ceremony scheduled for May 2020 has been canceled. There will be more details coming soon. Visit our website for the most up to date information from FSU and go to bit.ly/cdc-updates to follow any updates on COVID-19 from the CDC.

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Will I be able to speak with an admission counselor?
Yes, you may give us a call at 910.672.1371 to be connected with a counselor. We will be more than happy to assist you.

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Is the Freshman First-Steps Orientation canceled?
No, as of right now Freshman First Steps Orientation will still take place as scheduled. We will notify you of any changes.

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Should I cancel my campus tour because of Coronavirus?
Due to the COVID-19 outbreak and potential impact in communities, the Office of Admissions has cancelled all campus tours for the month of March. We are waiting to hear whether we can open tours up again in April. We apologize for any inconvenience this may have caused. If you have any questions or concerns, please reach out to us at admissions@uncfsu.edu or (910) 672-1371.
Please note, if your campus tour is canceled you will receive an email and/or phone call.

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Will Fayetteville State University be rescheduling Spring Open House?
At this time, we will not be rescheduling Spring Open House. However, we encourage you check your Broncoville Portal for all upcoming event invitations such as Fall Preview! Visitors can currently use the University's virtual tour to explore campus.

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How can I contact the health services center?
You can contact Student Health Services at 910-672-1259 or by email at healthservices2@uncfsu.edu.

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If the campus is closed, how will I be able to get my banner account password reset?
If you need help resetting your password, visit bit.ly/fsu-password-reset. There is a 24-hour Help Desk available. To put in a request, please fill out this form and a representative will connect with you as soon as possible.

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How can I get in contact with my academic advisor?
Please note, academic advisors are currently working remotely. To obtain the contact information for your program, please visit https://www.uncfsu.edu/academics/academic-resources/academic-advising. Email may be the best option at this time.

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What is my application status?
At any time, you can check the status of your application yourself by clicking here: https://broncoville.uncfsu.edu/default.asp.
Once you click on the link, log in to your Broncoville account to review your application decision. Your dashboard will inform you of any necessary documents or if all requirements have been fulfilled to receive a decision.

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How will I know if I have been accepted?
At any time, you can check the status of your application yourself by clicking here: https://broncoville.uncfsu.edu/default.asp.
Once you click on the link, log in to your Broncoville account to review your application decision.

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How do I operate Canvas?
To watch a tutorial on Canvas LML, please check out this video https://www.youtube.com/watch?v=SjRufr1AR_o. There is also a support line you may call at 1-877-242-4910.

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How do I get my password to my email account?
If you have registered recently, your account may not yet have been activated. Accounts will be available approximately 24 hours after you are completely registered and have no holds on your account.
If you have registered for classes, look up your network account/email by visiting https://web.uncfsu.edu/accountlookup/default/network.
To gain access to your Canvas and/or email visit our Current Students webpage. The page will give you the shortcuts for all your student resources including the correct link for our webmail.

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My SAT and ACT March test were canceled, what do I do?
Thank you for bringing this to our attention. We are aware that there are delays in SAT and ACT testing due to the current Coronavirus situation. Please note, there will be SAT and ACT makeups this summer. We will be extending our deadline past June 10th. If you plan to re-test, we will certainly re-review your application.

Office of Scholarships and Financial Aid

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If I withdraw from a current class, will it affect my aid?
No. During the COVID-19 pandemic, course withdrawals will not count against the maximum 16 credit hours permitted. Future withdrawals may negatively impact your eligibility for financial aid.

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Please explain withdrawing from a class, dropping from a class and withdrawing from the university and the impact of financial aid?
• Withdrawing from a class-after drop/add ends will have no impact on aid; however, it may impact satisfactory academic progress
• Dropping a class-enrollment decreases and aid may be reduced if enrollment drops less than full-time, may impact satisfactory academic progress
• Withdrawing from the university- withdraw from all classes, financial aid & satisfactory academic progress may be impacted

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Will I still be able to continue to receive my federal work study funds until I reach my awarded amount for the semester?
Yes. During the COVID-19 pandemic the United States Department of Education has provided guidance on paying work study funds to students who have been regularly working. Please note for the 2020.2021 award year, federal work-study applications will be available April 15, 2020 at www.uncfsu.edu/student-employment.

Will I be required to submit a timesheet to continue to receive my federal work study funds?
No. Your average work hours will be reported to payroll by the Office of Scholarships & Financial Aid in lieu of submitting a timesheet.

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If I had not begun to work or submit a contract to begin work for the spring term, is it too late to do so?
Yes. If selected for federal work study for the 2020.2021 award year, please ensure your contract is submitted by the established deadline and you begin your work assignment as indicated on the contractual agreement.

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Am I required to work virtually to receive my federal work-study pay?
No. Per United States Department of Education, you may continue to receive federal work study wages until you have reached your total awarded earnings for spring 2020 semester.

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If I just completed my FAFSA and verification documents, will I receive my award offer as usual?
Yes. For first time freshmen/transfer/graduate students, the award process is currently ongoing. For continuing students, 2020.2021 award offers will be available June 1, 2020, after satisfactory academic progress is reviewed.

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Will processing time be delayed by Covid-19?
No. However, the pandemic is constantly changing and subject to change. If processing is ever delayed, communication will be sent explaining future timelines.

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How can I get in contact with the Office of Financial Aid?
finaid@uncfsu.edu
• 800.368.4210 or 910.672.1325

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Can I still complete my scholarship application?
Yes, the scholarship application is available at www.uncfsu.edu/scholarships for the 2020.2021 award year.

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What is the best method of submitting financial aid documents?
• Email: finaid@uncfsu.edu
• Fax: (910.672.1423)
• Mail: Office of Scholarships & Financial Aid
  1200 Murchison Road
   Fayetteville, NC 28301

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When will I be awarded my summer I financial aid if eligible?
April 15, 2020. You must have a completed 2019-2020 FAFSA application on file to be considered for Summer Session I financial aid and be in good academic standing. Additionally, you must be enrolled at least half-time for Summer Session 1 to be eligible for financial aid. Half-time is considered 6 credit hours for undergraduate students and 5 credit hours for graduate students. You are awarded based on remaining financial aid eligibility from the 2019.2020 award year.

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Will I receive notification if I am not eligible for summer I financial aid?
Yes. Email communication will be sent beginning April 15, 2020 regarding summer 1 eligibility and ineligibility.
*You are encouraged to view Banner Financial Aid to track the status of your documents, review your financial aid award offer and other pertinent information.*

Office of Military Affiliated Students

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What is the impact, if any, to my GI Bill benefits due to FSU moving classes online as a result of the COVID-19 pandemic?
Benefit payments may continue at the same rate for some period of time; however, as time progresses, the amounts payable for monthly benefits will decrease or end, even if you are still taking classes.
If there are any questions, please email the Executive Management mailbox at: EDUSERVEXMGMT.VBACO@va.gov.
If you have questions for the Fayetteville State VA representative, please email: veterans@uncfsu.edu

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GoArmyEd Guidance Concerning COVID-19
If you are changing delivery from face-to-face to online and nothing else changes, then no action will be needed for an existing approved Tuition Assistance Form.
For any questions concerning the above process, please contact the GoArmyEd School Support team at 1-800-892-7205.
Questions for Fayetteville State University military representatives, please email military@uncfsu.edu.

Office of the Registrar

How will I get access to someone in the Office of the Registrar?
You may send email. The office will be responding to inquires Monday – Friday from 8:00 am – 5:00 pm. You may send inquiries to FSURegistrar@uncfsu.edu. This mailbox will be checked daily.

How do I resolve a financial hold on my account, which is preventing me from registering for classes?
You are expected to settle your financial obligation to the University each semester prior to registration. To resolve a financial hold on your account, please contact Student Accounts at (910)672-1155 or StudentAccountsReceivables@uncfsu.edu

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How do I resolve a prerequisite error, which is preventing me from registering for a course?
If you have not met the prerequisite, it is at the discretion of the instructor of the class to issue an override. Please email the instructor of the course to request this override. Once issued, you may try again to register for the course.

How can I register for a closed course?
Please email the instructor of the course to request a closed course override. Once issued, you may register for the course by entering the CRN in the registration worksheet and click submit.

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I don't think online classes are for me. What are my withdrawal options?
The withdrawal deadline has been extended to April 30, 2020. You should talk with your academic advisor about your concerns before withdrawing from classes. Should you still desire to withdraw, you may do so through your self-service account. You will receive a withdrawal grade of CW. This withdrawal will not count against the maximum 16 credit hours permitted.

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What happens if I don't have internet access at home and I need to withdraw from the University.
The university has a limited number of laptops and hotspot subscriptions. Students who need assistance should submit a help ticket (not an email) via our ticketing system at: https://www.uncfsu.edu/faculty-and-staff/its-resources/helpdesk. Submitting a ticket will ensure your request is routed to the appropriate staff member in a timely manner.
Some internet providers are offering short-term internet access for free for students. Please see link below for details.
https://www.uncfsu.edu/assets/Documents/News%20and%20Events/Connectivity%20Resources.pdf.

How will the pandemic affect receiving my diploma from fall 2019?
If you’ve been cleared and all holds have been resolved (and we’ve been informed that the hold has been removed), your diploma is already on its way to you. If you graduate in May, your diploma will be mailed to you.

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How will the pandemic affect my spring 2020 graduation?
Students will still be cleared for graduation. Students will be notified within 4 – 6 weeks after final grades have posted as to whether or not they have completed all degree requirements. The office will work closely with faculty, as always, during this process. Your diploma will be mailed to you.

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Am I eligible to graduate with distinction?
Students will be recognized for graduation with distinction based on their grade point average when they are cleared. Graduation with distinction will be recognized on the final transcript and diploma based on the complete academic record.

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Will the semester be extended?
We anticipate completing the semester as originally scheduled, on May 8, 2020.

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Can I request an incomplete grade?
Students may request an incomplete grade. Students who receive a grade of “I” for 16-week and second 8-week must complete missing requirements in time for the instructor to grade the assignments prior to the Fall grade submission deadline of December 16, 2020 in order to receive a final grade. The instructor will submit a final grade for the assigned incomplete grade by the December 16, 2020 deadline. If a final grade is not received by the deadline, the incomplete grade will convert to a grade of “F” which will impact the overall GPA.

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What are the Emergency Pass/Fail Grades?
Any student, (undergraduate, graduate, or doctoral), may opt for the Pass/Fail grade for any 16-week or second 8-week course for which they are enrolled and receive a grade of “PC”, “PD” or “FC”; meaning C to PC, D to PD or F to FC.

PC (Passed) – Passing with grade C. Credit hours count toward attempted and earned hours but does not impact GPA. If this is a repeated course, the course will not count as part of the repeat. In order to receive the benefit of the repeat, students must accept the letter grade earned. If the course is part of degree requirements, the student will not have to repeat the course.

PD (Passed) - Passing with grade D. Credit hours count toward attempted and earned hours but does not impact GPA. If this is a repeated course, the course will not count as part of the repeat. In order to receive the benefit of the repeat, students must accept the letter grade earned. If the course is part of degree requirements and a grade of D is not passing for the major or elective courses , the student will need to repeat the course.

FC grade (Failed) – Credit hours count toward attempted hours but does not impact earned hours or GPA. Students must repeat the course if part of the core or major courses. The FC grade will not terminate a graduate level student from their program.

Students have up to 60 days after final course grades have been posted to request a PC or PD grade for courses in which they received a grade of “C” or “D” grade change.

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How do I request the P grade?
• The instructor will assign you a regular grade at the end of the term.
• Go to the Student tab of your Self-Service account.
• Select Pass Grade Change Request. The link will be available May 11, 2020 – July 31, 2020.
• Follow the step-by-step instructions.
• Once submitted, the instructor of the course will be notified via email, and the Office of the Registrar will process the request.
• You will receive an email notification of the grade change.
• Once the grade change is requested, the Pass grade is not changeable

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How will my academic standing be affected at the end of the spring 2020 semester?
The P grade credit hours count toward attempted and earned hours but does not impact GPA.
The FC grade credit hours count toward attempted hours and does not impact earned hours and GPA.
Any undergraduate student whose cumulative GPA is below 2.0 at the end of spring 2020 semester, will not be suspended but placed on probation. Students have until the end of Spring 2021 to improve their GPA to 2.0 or higher. Note, this only applies to spring 2020 only.

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How will my Satisfactory Academic Progress be affected at the end of the spring 2020 semester?
P grade credit hours count toward attempted and earned hours but does not impact GPA.
The FC grade credit hours count toward attempted hour and does not impact earned hours and GPA.
Each semester, the total number of credits you have attempted will be compared to the total number of credits you have earned. You must earn at least 67% of the credits you attempt.
Students who fall below the 67% of their attempted hours and/or have exceeded attempted hours, based on the definitions below, must submit an academic appeal.
• Undergraduate students with 180 or more attempted hours must submit an academic appeal.
• Graduate students with 150% or more attempted hours of their program hours must submit an academic appeal.
Reasons for an academic appeal may include: COVID-19 disruption (classes moved from face-to-face to online and could not adjust), sickness due to COVID-19, caring for someone with symptoms due to COVID-19, death of a relative, documented illness or injury, etc.

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Can I make the Dean's List/Chancellor's List?
Deans' and Chancellor's List honors will not be calculated and posted to academic transcripts.

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Will my transcript denote any unusual changes for Spring 2020?
The message below will be placed on students enrolled spring 2020:
A global health emergency during this term required significant course changes. Unusual enrollment patterns and grades could reflect the tumultuous time, not necessarily the student's work.

Office of the Bursar

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Will there be any adjustments/refunds to Tuition, Room and Board?
The UNC System Office will make a decision on refunds in the near future.

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Have book returns been extended?
Accommodations will be made for students.

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What do I do if I have a hold on my account?
There are no holds on currently enrolled students with balances.

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How do I make a payment if I have a balance?
M-F 10am – 2pm via phone (910) 672-2606/2117. Tuesday & Thursday 12pm-1pm in person. Or anytime online in via Banner.

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APPENDIX A - CONNECTIVITY RESOURCES IN RESPONSE TO COVID - 19

A recent FCC agreement stating that providers will waive late fees, not cutoff service for lack of payment and open hot-spots will provide significant relief for students, faculty and staff. The list below is fluid so please check with your cell and/or internet provider for specific offerings. Below is a compiled list of companies and their offerings as of March 13, 2020.

Comcast COVID-19 response: offers free WiFi for 2 months to low income families plus all Xfinity hot-spots are free to the public during this time.
• Company Opens Xfinity WiFi Network Nationally for Free, Offers Unlimited Data for Free, Confirms Its Commitment to Connecting Low-Income Families
• On the heels of offering new, low-income Internet Essentials customers two months of free internet and raising the speed of that program’s service to 25/3 Mbps, Comcast today announced additional steps to help ensure people stay connected to the Internet as more schools suspend classes and companies encourage employees to work from home due to the Coronavirus.

Charter Free Internet: offers 2 months free internet; requires calling in to their number and setting up a new account.
• Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. To enroll call 1-844-488-8395. Installation fees will be waived for new student households.
• Charter will open its Wi-Fi hotspots across our footprint for public use.
• Spectrum does not have data caps or hidden fees.

AT&T COVID-19 response: offers open hot-spots, unlimited data to existing customers, and $10/month plans to low income families.
• AT&T is proud to support our customers by pledging that, for the next 60 days, we will:
• Not terminate the service of any wireless, home phone or broadband residential or small business customer because of their inability to pay their bill due to disruptions caused by the coronavirus pandemic.
• Waive any late payment fees that any wireless, home phone or broadband residential or small business customer may incur because of economic hardship related to the coronavirus pandemic.
• Keep our public Wi-Fi hotspots open for any American who needs them.

Verizon COVID-19 response: follows FCC agreement
• Verizon’s home broadband plans offer unlimited data for all of your work from home or remote learning needs. For our wireless consumer and business customers, our unlimited plans include WIFI hotspot capabilities, allowing you to connect devices such as laptops and tablets via WIFI.

Sprint COVID-19 response: follows FCC agreement, provides unlimited data to existing customers, and, starting Tuesday, 3/17/2020, will allow all handsets to enable hot-spots for 60 days at no extra charge.
• Sprint signed FCC Chairman Ajit Pai’s Keep Americans Connected Pledge. For the next 60 days, we will support our residential and small business customers by: Not terminating service if they are unable to pay their Sprint bill because of the coronavirus, and waiving late fees incurred because of economic circumstances related to the pandemic.
• Starting on Tuesday, customers with international long distance calling plans will receive complimentary international calling rates from the U.S. to countries defined by the CDC as Level 3.
• By next Thursday: Customers with metered data plans will receive unlimited data per month for 60 days (a minimum of two bill cycles) at no extra cost. We will provide customers with an additional 20GB of mobile hotspot data per month for 60 days (a minimum of two bill cycles) at no extra cost.
• Coming soon: Customers with mobile hotspot-capable handsets who don’t have mobile hotspot today will now get 20GB as well per month for 60 days (a minimum of two bill cycles) at no extra cost.

T-Mobile COVID-19 response: follows FCC agreement, plus unlimited data to existing customers, and, coming soon, will allow all handsets to enable hot-spots for 60 days at no extra charge.
• ALL current T-Mobile customers on plans that currently have data are provided the unlimited connectivity they need to learn and work.
• Starting now - ALL current T-Mobile and Metro by T-Mobile customers who have plans with data will have unlimited smartphone data for the next 60 days (excluding roaming).
• Providing T-Mobile and Metro by T-Mobile customers an additional 20GB of mobile hotspot / tethering service for the next 60 days – coming soon.
• Working with our Lifeline partners to provide customers extra free data up to 5GB of data per month over the next two months.

RESOURCES FOR STUDENTS

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Canvas Training, Help, and Support
• FSU Online Student Orientation: https://bit.ly/3ayFCz0 Self-paced course covering Canvas basics & traits & skills that lead to success in online courses.
• UNC System’s Online Learning 101: https:/ /bit.ly/2UzyQ6N An introduction to learning online! A series of modules that will help you understand what it means to be an online student.
• Getting Started with Canvas as a Student: https://bit.ly/3bCM2NM This page compiles essentials for accessing & participating in your Canvas courses.

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Getting Help with Canvas
1. Canvas Help #: 877-242-4910
2. Canvas Help Chat: https://bit.ly/2Jua5m4
3. Canvas Student Guides https://bit.ly/39voZmK
4. Canvas Video Guides https://bit.ly/2QXvrw4

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Upswing Online Tutoring
Access through FSU Engage: (formerly MyBronco Portal) to access Upswing.
• How to use Upswing tutoring as a student: https://bit.ly/2UwZL2R
• How to use Upswing Writing Lab: https://bit.ly/2Uw5l5L
• Essay Review: https://bit.ly/2R1Koxr
   Writing experts give advice and edits on your papers.
• Ana: https://bit.ly/3dHKHXH
   A virtual text messaging assistant.

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Bronco Alerts
• Bronco Alerts https://bit.ly/2UOai8N
• LiveSafe App https://bit.ly/39yGtOZ

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Exam Proctoring Resources
• Respondus: https://web.respondus.com/he/
• Introduction to Respondus LockDown Browser for Students: https://youtu.be/XuX8WoeAycs
• Respondus Lockdown Browser Student Guide https://drive.google.com/file/d/1WohZ2GlIvfbaUDJRISTHQuRMI_XlCKL1/view?usp=sharing
• Respondus Monitor Resources and Instructions https://web.respondus.com/he/monitor/resources/
• Proctor Free, Quick Start Guide for Students: https://drive.google.com/file/d/1jy6Z9V7nJ23PEfRctCME6S78S204vhEy/view

Web Conferencing Tools

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Conferences in Canvas https://community.canvaslms.com/docs/DOC-10701-canvas-student-guide-table-of-contents#jive_content_id_Conferences
• How do I use Conferences in a course as a student? https://community.canvaslms.com/docs/DOC-10503-4212627661
• How do I create a conference in a student group? https://community.canvaslms.com/docs/DOC-10522-4212119517
• How do I join a conference in a course as a student? https://community.canvaslms.com/docs/DOC-10689-4212712451

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Zoom

Zoom Host Tutorials
• Scheduling a Meeting: https://youtu.be/ZAYv8sVPTxU
• Meeting Controls: https://youtu.be/4w_pRMBEALE

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Zoom Attendee Tutorials
• Join a Meeting: https://youtu.be/vFhAEoCF7jg
• Joining & Configuring Audio & Video: https://youtu.be/HqncX7RE0wM

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Microsoft Teams
• Getting started with Microsoft Teams: https://youtu.be/ENEQzM2u_vA
• Introduction to Microsoft Teams (L100): https://youtu.be/GPmjfqnvuG4
• Have Meetings in a Channel with Microsoft Teams: https://youtu.be/Et3L_CfZhgI
• Create instant meetings with Meet Now: https://youtu.be/Mis63YA5UEE
• How to Invite Guests to Microsoft Teams: https://youtu.be/7Gxu2fQs_Is
• Desktop Sharing in Microsoft Teams: https://youtu.be/v46xjVKI8J4
• How to Record your Microsoft Teams Meetings: https://youtu.be/UlSxTqi5dKs
• How to Share Files with Microsoft Teams: https://youtu.be/cYbmiXzlzwE

FSU Academic Support
• Academic Support
• Academic Regulations for Graduate Students
• Chestnutt Library Services for Online Students
• Office of Online Education: Resources for Students
• Student Handbook

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Writing Resources
• APA Brief Style Guide (PDF)
• Upswing Writing Lab: Videos and tutorials to help with the writing process.
• CARS Checklist for Evaluating Web Sources Preview the document (PDF)

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Expectations, Etiquette, Protocols & Tips for Success!
• Tips for Online Course Success (PPT)
• Online Course Etiquette (PDF)
• Discussion Protocols (PDF)
• Email Protocols (PDF)

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Privacy and Accessibility
• Canvas Accessibility Policy (Links to an external site.)
• Canvas Privacy Policies


Division of Student Affairs - FAQ

Residence Life

Is Fayetteville State University open?
FSU departments are available via phone and email. Unfortunately, walk-ins are not accepted at this time. Our website offers a variety of resources to get your questions answered. Please visit us at: https://www.uncfsu.edu/life-fsu/housing-and-residence-life

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Can I come back to campus to pick up items?
Residents who have left items behind can schedule a pick- up appointment with their specific Residence Hall Staff. We are following social distancing guidance and will only schedule one student per timeframe. All items must be claimed before the end of Spring Semester or no later than May 9th.

Are there housing and dining reimbursement for students who leave?
Fayetteville State University (FSU) residential students who left campus in response to COVID – 19, may receive pro-rated reimbursements from housing and dining. The UNC Systems Office is working with the FSU Business Offices to determine this amount and disbursement method. Additional updates forthcoming, please continue to check the campus website.

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Will there be summer housing?
Unfortunately, there will not be any on campus Housing for Summer School 2020 (May - July). All courses are expected to be online and the residence halls will remain closed.

Will the application and assignment process continue for the 2020-2021 academic year?
The housing application process for first-time/new students is currently open.
The housing application process for current/returning students will launch on June 1st.
Interested students can complete all phases of the housing application, payment and room selection process online through the MyHousingPortal. Spaces may be limited; therefore, we encourage everyone to apply early.

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When will the residence halls open again?
Freshmen move in is tentatively scheduled for August 15th. Returning Students move in is tentatively scheduled for August 16th – 18th. Stay tuned for campus announcements.

I wanted to be a Resident Assistant, when can I apply?
The Resident Assistant recruitment process begins on June 1st. If you're interested and need assistance, please contact our office at 910-672-1884 or connect with anyone listed on our staff directory.

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Student Health Services

Is Student Health Services still open?
Yes. The clinic is open Monday-Wednesday-Thursday from 9 AM to 1 PM and available for Telemedicine on Wednesday and Friday from 9 AM to 1 PM. A provider and nurse are available during these times. Students are encouraged to call to schedule a same-day or routine appointment. If you have flu-like symptoms, a fever, and/or respiratory difficulty, then please call the clinic at 672-1259 and you will be given instructions on how to proceed. Please do not come into the clinic without calling first.

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Will my Student Health Plan work with providers not employed at FSU?
The providers must be in-network. The students should call the clinic at 672-1259 or the Student Blue Customer Service line at 1-888-351-8283 to identify the status of the proposed provider. You may also access the Student Blue website www.studentbluenc.com/fsu for information on providers. If you access an out-of-network provider, then out-of-network pricing will apply.

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Can I tele-health meet with Student Health provider?
We are piloting the tele-health service on Wednesday and Friday from 9 AM to 1 PM. Please call 672-1259 to speak with a nurse. If your medical needs can be met by tele-medicine, then you will be advised regarding the appointment. Our goal is to have your medical needs addressed and still maintain quality care.

Can I still use Student Blue after hours for emergency health concerns?
Yes. Your Student Blue Health insurance may be used for after-hours concerns or care. You may also call the Student Blue Health Insurance After Hours Nurse Advice Line at 1-877-477-2424.

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Do I have to report if I have COVID-19 if I am no longer on campus? How do I report?
Yes, because COVID-19 is a reportable disease in North Carolina. All health care providers and labs are required to inform NCDHHS of testing for the virus so the appropriate public health response can be coordinated for a positive test.
If you develop symptoms within 14 days after travel from an affected area or have contact with a person known to have COVID-19, you should call your health care provider, FSU Student Health Services, or your local health department to discuss your symptoms.

Does Student Health perform COVID-19 testing?
Currently the North Carolina Medical Board has recommended healthy individuals with no underlying health concerns not be tested. If testing is warranted, then the testing for COVID-19 can only be done in consultation with a health care provider or local health department. If you are undergoing testing, then you are expected to stay in isolation until the results are back. If you are positive, then there will be further coordination with the Cumberland County Health Department.

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Will the student Health services Pharmacy remain open?
Yes, the pharmacy hours are the same as the provider's on-site hours.

Can I get my prescriptions filled remotely?
The provider must evaluate you before he/she will write you a prescription. You may get your prescription filled at any local pharmacy.

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What is social distancing?
Social distancing or maintaining a minimum distance of 6 feet away from others is recommended at this point on a community level.

What is the difference between self-monitoring, isolation and quarantine?
These are protective measures used to prevent the spread of COVID-19 among people who may have been exposed.
Self-monitoring is for those that may have been exposed to a person with COVID-19, and they should monitor themselves for symptoms. Symptoms of COVID-19 include fever, cough, and shortness of breath. If they develop symptoms (fever, cough and shortness of breath) during the self-monitoring period, they should self-isolate, limit contact with others, and seek advice by telephone from a healthcare provider or their local health department to determine whether medical evaluation is needed.
Quarantine is for people who were exposed to a person with a confirmed case of COVID-19 but are not experiencing symptoms. Contact your local provider, FSU Student Health Services, or local health department if you are unsure if you should self-quarantine.
Isolation separates people who are sick from those who are well. The people who tested presumptive positive and positive in North Carolina are in isolation.
Source: CDC website/Cumberland County Website/ NCDHHS

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Center for Personal Development (CFPD)
Counseling & Student Disability Services

Is the Center for Personal Development still open?
Yes. Effective March 23, 2020, The Center for Personal Development (CFPD) shifted all services (Counseling & Student Disability Services) to videoconferencing, emailing and/or telephonic support. Your emotional well-being and academic progress, during this time, is our number one concern; therefore, counseling and disability services staff are available and ready to assist you. For further assistance, you may contact the CFPD at 910-672-1222 M – F, 8am-5pm.
To inquire about counseling services, please send an email to counselingservices@uncfsu.edu. To inquire about disability services, please send an email to disabilityservices@uncfsu.edu.

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In addition to Counseling and Student Disability Services, does the Center for Personal Development provide any other services to students?
Yes, on behalf of students, the Center for Personal Development sends out excused absence notifications, to instructors, for documented missed days. Examples of documented missed days include: court dates, medical emergencies, doctor appointments and death in the family.
For more information about this service or to send in documentation, please contact Ms. Victoria Ratliff, M – F, 8am-5pm at 910-672-1222 or via email at vratliff@uncfsu.edu.
Students who are identified as an Essential Employee during COVID-19 and miss class due to their work schedule, please send official work documentation and your contact information to counselingservices@uncfsu.edu. A counselor will contact with you to gather and/ or provide you with further information.

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Counseling Services

What specific counseling services are offered by the Center for Personal Development?
Mental Health and Substance Use Counseling services are provided by Licensed Clinical Mental Health Counselors (LCMHC) in the Center for Personal Development. Counseling services are confidential and free to currently enrolled students. Services include: comprehensive evaluations, individual, couples, group counseling, consultations and referral services. Counseling Services are currently being offered via a HIPAA Compliant videoconferencing platform.
Secondly, the CFPD offers a comprehensive Substance Abuse Prevention Program aimed at: informing the campus community about the impacts of substance use/abuse, encouraging students to choose healthy lifestyles and supporting students who choose not to use alcohol and other drugs. Substance Abuse Prevention Program is currently being offered online.
Lastly, the CFPD counseling staff offer transformative experiences (i.e., workshops, presentations, small groups, screenings) to engage our students based on their needs and interests. CFPD also has handouts and resource information on a variety of mental health and substance use topics that are available for students, faculty and staff. Please email counselingservices@uncfsu.edu to request your next on-line workshop or presentation.

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Who can I talk to if I need mental health counseling or support right now
Counseling Resources
1. Center for Personal Development (CFPD) – FSU Counseling Center
• 910-672-1222
• counselingservices@uncfsu.edu
• Available M - F, 8am - 5pm

2. FSU Police and Public Safety (Emergency Services)
• 910-672-1775 or 1911
• Available 24/7

3. North Carolina LME - MCOs crisis phone numbers: please use the following link: https://www.ncdhhs.gov/providers/lme-mco-directory
• Once you click on the link, counties will be listed under one of the LME - MCOs
• Find your county and you will see the 24- hour crisis line phone number to contact for your area
• Available 24/7

4. Local Emergency Rooms
• Or contact 911

5. Out of State Residents
• CFPD Counselors will assist in linking you to services within your state
• You can also contact your state or county of residence's 24-hour access/crisis line for assistance

On-Line Counseling Resources*
1. Woebot- Offered by Student Blue
https://woebot.io/referral/?ref=uncfsu
Use code: uncfsu to get started.
2. Better Help*
https://www.betterhelp.com/

3. Talk Space*
https://lp.talkspace.com/try

4. Healthsapiens*
https://healthsapiens.com/

5. Top 10 online-therapy services*
https://www.top10.com/online-therapy/comparison

*There are individual fees associated with utilizing these on-line counseling services.

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What other resources I can access to support my emotional well-being?
Hotlines
For immediate assistance, you can contact the following hotlines. Please know that Hotlines are not the same as therapy sessions. Hotlines are staffed by specially trained volunteers that assist you through your situation.
1. National Alliance on Mental Illness (NAMI)
• 1-800-950-NAMI
• Text “NAMI” to 741741
• Available M-F, 10am - 6pm

2. SAMHSA Disaster Distress Helpline
• 1-800-985-5990
• Text “TalkWithUs” to 66746
• Available 24/7

3. SAMHSA Helpline
• 1-800-662-4357
• Available 24/7

4. Suicide Hotline
• 1-800-273-8255
• Available 24/7

5. Trevor (LGBTQ)
• 1-866-488-7386
• Available 24/7

6. Veterans Crisis Line
• 1-800-273-8255 press 1
• Available 24/7

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How do I maintain my emotional well-being during a pandemic or traumatic event?
It is important that you take care of yourself during a pandemic or traumatic event. Listed below are a few self-care & coping strategies that can be incorporated into your daily routine.
Stay informed; Avoid excessive media coverage; Exercise regularly; Meditate or utilize breathing exercises; Relaxation techniques; Practicing positive self-talk; Talking to a friend or loved one; Laughter; Good sleep hygiene; Healthy eating; Taking breaks; Asking for help; Counseling
Additional self-care apps can be found on CFPD's website: https://www.uncfsu.edu/faculty-and-staff/divisions-departments-and-offices/division-of-student-affairs/center-for-personal-development/self-help-apps
For more information on maintaining emotional well-being during a pandemic or traumatic event, please click on the following links:
https://www.redcross.org/content/dam/redcross/atg/PDFs/Be_Red_Cross_Ready/EmotionalHealth.pdf
https://emergency.cdc.gov/coping/index.asp
https://emergency.cdc.gov/coping/selfcare.asp

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Student Disability Services

What is Student Disability Services?
Student Disability Services provides academic/ support services for students and faculty to ensure maximum, participation of our students with disabilities, in the full educational experience. Fayetteville State University, with its commitment to the development of self-esteem and dignity in all members of the academic community, provides reasonable accommodations to students who qualify to receive these services.
General services offered are: testing accommodations, assistive technology, interpreting services and note-taking services. In addition, Student Disability Services provides advocacy, and non-academic advising services when needed. Student Disability Services are still being provided to students during COVID-19. Disability services are currently being provided by email and telephonic support.

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How do I get more information and/ or apply for Student Disability Services?
For more information about Student Disability Services or for students who would like to apply to receive accommodations through Student Disability Services, please contact Ms. Victoria Ratliff at 910-672-1222 M – F, 8am-5pm or you may send general inquiries to 910-672-1222 M – F, 8am-5pm or you may send general inquiries to disabilityservices@uncfsu.edu.

I am currently registered with Student Disability Services. Will accommodations be available remotely
Yes, students who are currently registered with Student Disability Services will continue to receive reasonable accommodations while taking classes on-line.
Students are encouraged to contact their instructors to discuss how accommodations will be implemented now that classes are on-line. For assistance with receiving accommodations, please contact Student Disability Services at disabilityservices@uncfsu.edu or call 910-672-1222.

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Career Services

Career Services Operations for Remainder of Spring 2020 Semester and Available Services to Online/Distance Education Students on a 24/7 Basis

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While FSU Offices are closed for the remainder of the Spring 2020 semester, what services are available to students who are off-campus temporarily and/or are designated as online (distance education) students

CURRENTLY FSU ONLINE CAREER SERVICES AVAILABLE INCLUDE:
• Visit the Career Services Website for the following online tools/services: https://www.uncfsu.edu/life-fsu/student-services-and-organizations/career-services

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CAREER ASSESSMENT TOOLS
• If needed, do a Personality Assessment to Determine Career Interests and Best Fit using the Focus 2 Assessment Tool (A Career, Major and Education Planning System) https://www.focus2career.com/Portal/Login.cfm?SID=779
• If needed, visit the "What You Can Do with Your Major"
‐ Provides information about employment related to majors

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JOBS AND INTERNSHIP PREPARATION AND SEARCH TOOLS

Featured Employment: Career Services will periodically feature current employer jobs/internships, as well as employer information sessions being conducted virtually. This information will be distributed through “FSU News” and the “1867” and “Career Services” Social Media and is time-sensitive. So, if interested, note dates, times, and registration information.

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To search for current jobs or internships, utilize the Handshake Online Tool and Database
• For Students
 • Create individual profile (If you have not done so already)
 • Upload Resume - Employers can seek students of interest (See “Optimal Resume” information below if you need to create a resume.)
 • Students can find employers of interest based on employer name, industry type, geographic location, academic major, part-time, full-time; and more

For resume assistance if you do NOT have a first draft, use the Optimal Resume online tool
 • Use the “Resume and Letter Builder” feature and create a draft.
 • Submit draft to the Office of Career Services by email for review to: (careerservices@uncfsu.edu)
 • Make revisions after review and resubmit for final approval.
 • Upload final resume in Handshake profile and/or send to employer of interest.

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For resume assistance if you DO have a draft, then:
 • Submit to the Office of Career Services by email for review (careerservices@uncfsu.edu)
 • Make revisions after review and resubmit for final approval.
 • Upload final resume in Handshake profile and send to employer of interest.

• For Interview Preparation, utilize the Interview Stream” online tool
 • Assists with interviewing preparation and techniques
 • Features and Resources
  • InterviewSuite feature including tips, advice, key questions, and topics: https://training.interviewstream.com/interviewsuite/
  • InterviewStream Pre-Recorded Video Interview Best Practices
  • Elevator Pitch Guide
  • Practice interviews based on position types with pre-determined questions to answer
  • You can receive feedback from anyone with an email address.
  • Self-Evaluation: Verbal Communication, Non-Verbal Communication, and Other Considerations for Improvement

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While FSU Offices are closed for the remainder of the Spring 2020 semester, is it possible to obtain Career Counselor services or to reach other staff?

The Office of Career Services will continue to provide Career Counselor services on a somewhat limited basis as follows:
• Career Counseling services will be provided to students based on Career Counselor staff availability. Appointments are preferred and recommended. Career Counselors are:
 • Ms. Daisy Osborn. Assistant Director of Career Services & Career Counselor
 • Ms. RaShaunda Ashford, Career Counselor
• To make an appointment, please do the following:
 • Send an email to careerservices@uncfsu.edu and request an appointment with a Career Counselor. Briefly include what you need.
 • Appointments can be by phone, email, Skype or Zoom.
 • A Career Counselor will attempt to respond within 24-48 hours.
• Peer Career Counselors may be utilized by the Career Counselor to respond as appropriate.

For other Career Services staff assistance:
• Call (910) 672-1205 (main number) and leave a Voicemail message.
• Send Email to: careerservices@uncfsu.edu
• The office staff will attempt to respond within 24-48 hours.

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Student Activities/Events

Participation in co-curricular activities is a vital part of the FSU student experience, but many events and meetings will either be canceled or restructured during the remainder of the Spring 2020 semester to reduce the probability of COVID-19 virus transmission. While we realize this may be very disappointing to students, this decision has not been made lightly and is consistent with the State of Emergency Guidelines issued by North Carolina Governor Roy Cooper, guidance to all UNC System 17 constituent institutions and the recommendations of leading health officials on social-distancing and slowing the spread of the disease.

What about Student Organization Events/Meetings?
• It is important to remain engaged during your online learning period:
  • Be sure to follow The Office of Student Engagement's Virtual Office with Connect1867 (@connect1867) media platforms (i.e Instagram, YouTube, Facebook, Twitter).
  • Virtual co-curricular programs will be offered using the virtual Connect1867 platforms.
  • We encourage your group to move any meetings or gatherings to a virtual space such as TEAMs from Microsoft Office, Zoom, or University approved social media platforms.
• All in-person student activities, events, and meetings are canceled effectively immediately for both on-and-off campus until further notice. Where possible, event organizers should explore using virtual options for any in-person events and meetings or delay non-essential meetings to a future date.
• All special event weeks including AUTOS Week, Royal Court Week, Greek Week, Pride Week, Rodeo Week, Bronco Pride Awards, Car Smash and Destress Fest have been canceled.
• All student organization travel has been canceled.
• The goal is to minimize situations in which members of our community might be exposed to those who have COVID-19, and to protect our students, faculty and staff who might be at elevated risk.

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What about the Student Elections?
• Student elections were completed prior to Spring Break. All results have been posted.
• Swearing-in ceremonies will be conducted via conference call at a date to be determined. A more formal swearing-in ceremony will be scheduled during the Fall 2020 Semester.

What about the Miss and Mr. FSU Pageant?
• Miss and Mr. FSU 2020-2021 will be selected utilizing the process established for Class Queens and Kings outlined in the SGA Constitution instead of the traditional pageant. (30% Student Vote, 30% Essay, 40% Interview)
• The results were announced on Friday, April 17, 2020 virtually.
• Mr. and Miss FSU 2020-2021 will be officially crowned at the 2020 Homecoming Coronation. Mr. and Miss FSU 2019-2020 will be invited to return to the 2020 Coronation to participate in the crowning ceremonies where Mr. and Miss FSU will receive the university formal crown/medallion and sashes.
• Mr. and Miss FSU 2020-2021 will be presented alternate crown/medallion and sashes to wear for events prior to Homecoming Coronation.

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What about Greek Roll Outs?
• The University's Greek Roll Outs/Probates have been canceled for the Spring 2020 Semester and will be rescheduled for the Fall 2020 Semester. Candidates who graduate at the end of the Spring 2020 Semester will be allowed to participate. Individual organizations may not conduct rollouts/probate shows on or off campus.

What about the Annual Leadership Retreat?
• The Annual Student Leadership Retreat will not take place at the end of the Spring semester. It will be rescheduled for a later date.
• Advisors, e-board members, and other organization student member participants will meet electronically to tentatively plan for the 2020-2021 academic year.

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Student Center
• The Student Center is closed to programs, events, meetings and face-to-face gatherings effective March 23, 2020.
• The RJSC Staff will follow stringent health and safety cleaning protocols with approved EPA disinfecting. The building and highly-touched areas such as restrooms, handrails, doorknobs, etc. will thoroughly be disinfected.
• All offices within the RJSC will remain closed until further notice.(The Office of Student Engagement, Career Services, Wellness Ambassadors, Safe Zone, and RJ’s Gameroom)
• It is important to remain engaged during your online learning period.
   • Be sure to follow The Office of Student Engagement’s Virtual Office with Connect1867 media platforms.
   • We encourage students gather utilizing a virtual platform such as TEAMs from Microsoft Office, Zoom, or University approved social media platforms.
• Please note: Scheduling will be subject to CDC guidelines, Government regulations, and the University protocol. You may email Jewel Harrington at jharrin2@uncfsu.edu with questions.
• Services within the RJSC
   • Campus Photography / Yearbook
     • Senior Portraits scheduled for March 24th through March 28th have been canceled.
     • Updates on how to reschedule Senior Portraits will be posted as more information becomes available.
     • The 2020 Fayettevillian Yearbook will not be completed until Commencement ceremonies are held. Updates on how to receive your yearbook paid by student fees will be available - date TBD.
   • Campus Spirit Store
     • The Bronco Spirit Shop and the FSU Bookstore will be operating on reduced hours. You may contact (910) 672-1342 with any questions.
   • Campus Post Office
     • Students who have mail sent to the RJSC Post Office may mail their key to Newbold Station, FSU 1200 Murchison Rd, Fayetteville, NC 28301. Attach your mailbox key with your full name and a forwarding address. You may contact (910) 672-1123 with additional questions.
   • Campus ATM’s
     • The Student Center strongly encourages you to use local drive-through services for your PNC and Cash Point ATM services.
   • Campus Dining
     • Please follow Dining Services on Instagram @fsu_dining for updates.

It goes without saying that the Rudolph Jones Student Center is following current federal, state, and local directives on social gathering. We are committed to your wellness. Thank you for your patience and understanding.

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Intramurals Sports and Lilly Gym
• To minimize health & safety risks for our students, staff, and the larger community, effective immediately until further notice the Lilly Gym will temporarily close and all Intramural and Recreation Sports sponsored games and events will be cancelled until future notice. Updates will be posted as more information becomes available

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Student Conduct

Is the Office of Student Conduct still open?
Yes. Effective March 23, 2020, the Office of Student Conduct shifted all services to electronic and telephonic support. You may contact the Office of Student Conduct at (910) 672-1788 or (910) 672-1385.

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What happens if I am accused of violating the Code of Student Conduct while the University is operating under these unusual conditions related to the Coronavirus?
Contact the Office of Student Conduct in accordance with the timeline listed on your Conduct Review letter, or on your Campus Appearance Ticket.

If I am not on campus, or have returned home to finish up my classes online, can I have my conduct review meeting over the phone?
Yes. Contact the Office of Student Conduct to set up the date and time for your conduct review phone meeting.

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What if I receive formal charges and choose to have a hearing, can I have my hearing over the phone as well?
Maybe. The more people participating in the hearing, the harder it may be to ensure that all the participants can join the call for the hearing. Discuss your options with the Director of Student Conduct if you find yourself in need of a hearing.

If I need to have a hearing, will I have access to the Student Conduct Board at my hearing?
Maybe. If conditions with the Coronavirus remain as they are now, some students, including Student Conduct Board members, may not be available to participate in your hearing. However, discuss your options with the Director of Student Conduct if you find yourself in need of a hearing with the Student Conduct Board.

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Can I delay my conduct review meeting until conditions return to normal on campus?
No. Although, you may choose not to have an in-person conduct review meeting while we are operating under these unusual conditions, you can still call the Office of Student Conduct for a conduct review meeting by phone. Discuss your options with the Director of Student Conduct if you find yourself in need of a conduct review meeting.

Can I delay my conduct hearing until conditions return to normal on campus?
Yes. It may be necessary to delay any hearings until conditions return to normal. Discuss your options with the Director of Student Conduct if you find yourself in need of a hearing.

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How will I know if anything has changed regarding my upcoming appointment in the Office of Student Conduct?
You must continue to check your FSU student email for updates about your upcoming appointment and continue to check the University's website for more information on University operations and on the Coronavirus.

Who do I contact about any questions or concerns regarding my pending conduct matter, or about student conduct matters in general?
You may contact the Office of Student Conduct at (910) 672-1788 or (910) 672-1385.


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Graduate School FAQs

GRADUATE SCHOOL What types of graduate programs are available at FSU?
FSU offers a doctoral degree, master's degrees, teacher licensure, certificates, and professional development opportunities. Explore programs, and contact your program for additional information.

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GRADUATE SCHOOL What are the admission requirements?
Admission requirements vary by program, and they are described in the admissions section of the graduate academic catalog.

GRADUATE SCHOOL What is the admission application deadline?
Admission application deadlines vary by program. The Office of Admissions and the Department of Graduate and Professional Studies in Business list application deadlines.

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GRADUATE SCHOOL How do I apply?
Apply online.

GRADUATE SCHOOL How do I register for the GMAT, GRE, TOEFL, or MAT?
Register online for the GMAT, GRE, or TOEFL, and contact a testing center to apply for the MAT.

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GRADUATE SCHOOL What are the tuition and fees?
Student Accounts publishes detailed information on tuition and fees.

GRADUATE SCHOOL What types of financial aid does FSU offer?
The Office of Financial Aid provides an overview of financial aid opportunities.

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GRADUATE SCHOOL What are the residency requirements, and how can I change my classification?
The Office of Admissions publishes information about residency.

GRADUATE SCHOOL When do classes start and end?
FSU's Academic Calendars include detailed class information.

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GRADUATE SCHOOL What classes are offered?
Search class schedule information published by the Office of the Registrar.

GRADUATE SCHOOL How do I register for classes?
The Office of the Registrar explains how to register for classes. For additional information, contact your program.

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GRADUATE SCHOOL Where can I find more information about campus and the Fayetteville area?
The Division of Student Affairs publishes information about campus life, and the City of Fayetteville posts local and regional information.

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GRADUATE SCHOOL Pass/Fail (P/FC) Grades for Graduate Students
• Graduate students can make a request to have a letter grade of C, B, and A changed to a P grade (Passed).
• P grades will satisfy requirements for students who must earn B or better grades for the semester/term, such as for conditional admission or readmission after dismissal for academic reasons.
• P and FC (Failed) grades will not impact the Termination Due to Grades/Dismissal Policy in any way.
• C letter grades will count toward the three C’s regulation leading to dismissal from the graduate program.
• Students should check with their academic advisor or program director to determine if there are any issues with a passing grade in academic programs where licensure is an outcome.

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GRADUATE SCHOOL Incomplete Grades for Graduate Students
• Incomplete grades assigned prior to Spring 2020 will be converted to a grade of F if the I grade is not removed within the stipulated time lime.
• The F grade will count toward the Termination Due to Grades/Dismissal Policy leading to dismissal from the graduate program.

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GRADUATE SCHOOL Degree Time Limit for Graduate Students
• Graduate students enrolled in a graduate program during the spring semester or eight week two will be allowed a one semester extension of the program’s degree time limit to complete their degree.