Passport Services

Fayetteville State University Passport Office is an official Passport Acceptance Facility designated by the U.S. Department of State for individuals requiring passport services. The Passport Office is open to the FSU campus community and the general public.

ALL SERVICES BY APPOINTMENT ONLY

All applications are accepted by appointment only Monday through Friday. The operating hours are as follows (hours are subject to change):

• Monday, Wednesday, & Friday - 10:00 a.m. to 4:30 p.m.
• Tuesday & Thursday - 1:00 p.m. to 4:30 p.m.

2024 Holidays & Office Closure

• March 29 (Good Friday)
• May 27 (Memorial Day)
• July 4 (Independence Day)

To schedule an appointment for new passports, please dial (910) 672-1078, and a Passport Acceptance Agent will gladly assist you.  You may also leave a detailed voicemail with a name and phone number, and an Acceptance Agent will return your call in the order received.  Due to the high volume of calls, we will get back to you as quickly as possible.  Passport renewals do not require an appointment.  Applicants must submit their renewal application through the mail. Please check the U.S. Department of State Website for more information on passport renewals.    

• For new passport appointments, each applicant requires a separate appointment (unless you are a family: husband, wife, and children)
• Acceptance Facilities do not accept renewal applications. Renewals must be done by mail using a USPS trackable delivery method if all the requirements are met according to the renewal application form, DS-82. If you are not eligible for renewal, please schedule an appointment to apply in person.
• We strongly encourage applicants to download and complete the DS-11 application form prior to your appointment.  The DS-11 can be found here.  Forms are also available in the Passport Services office.  
• To ensure you arrive at your appointment prepared, we strongly recommend you thoroughly review the U.S. Department of State website before your appointment, particularly if you have unusual circumstances or questions.

LATE ARRIVAL POLICY

We ask applicants to arrive at their appointments on time. We encourage you to arrive early to allow time to find parking and the location of the Passport Office. Only a five (5) minute grace period will be permitted. If you are running late, please give us a courtesy call. At the time of your call, we can determine if you can still be seen or may need to reschedule. Applicants arriving after the five (5) minute grace period may not be seen and will need to reschedule their appointment for a later date.

CANCELLATION POLICY

We understand that unforeseen circumstances may occur. As a courtesy, please call to cancel your appointment at least 24 hours in advance, if possible, or a minimum of three (3) hours before your scheduled appointment time, which will allow us to open appointments to others who may need it.

APPLICATION FEES

Application fees are paid by check or money order, only.  Application fees are attached to the applicant's application at the time of acceptance. At no time will cash be accepted in the passport office. To view applicable fees, please click here. For more information regarding passports, applications, and fees, please visit the U.S. Department of State website.  

PROCESSING TIMES

The U.S. Department of State is offering faster processing times to customers who apply on or after December 18, 2023:

• Routine Service:  6-8 weeks
• Expedited Service: 2-3 weeks

Please visit the following helpful links:

• Processing Times Webpage
• Passport Application Status
• Subscribe to Email Updates About Your Application Status

REQUIRED DOCUMENTS

Adults

• DS-11, U.S. Passport Application
• Proof of Citizenship - Submit one of the following
  • Fully Valid, undamaged U.S. Passport (may be expired)
  • Birth Certificate (Original or certified with seal)
  • Consular Report of Birth Abroad or Certification of Birth
  • Certificate of Naturalization
  • Certificate of Citizenship
• NC State ID or Driver's License (if out of state ID, at least two secondary ID's are required).     

Minors (under 16)

• Children under the age of 16 cannot apply by themselves.  Minor application requirements can be found here.

PASSPORT PHOTOS

Photo services are currently unavailable.  To fully execute an application, an official passport photo that meets the Department of State guidelines must be submitted at the time of your appointment.  Passport photo guidelines are as follows:

• Submit a high-resolution photo that is not blurry, grainy, or pixelated
• The correct size of a passport photo is:
  • 2 x 2 inches (51 x 51 mm)
  • Head must be between 1 1 3/8 inches (25 - 35 mm) from the bottom of the chin to the top of the head
• Printed on matte or glossy photo quality paper
• Do not digitally change the photo
• You cannot submit a damage photo with holes, creases, or smudges

acceptable photo is clear and in color, reproduces skin tones accurately, and is properly exposed with no shadows.

REFUND POLICY

All fees are non-refundable.  If you receive a letter from the Department of State for any reason, you may schedule an appointment with our facility, bring the letter from the Department of State, and a passport acceptance agent will assist you.

OFFICE LOCATION

Fayetteville State University
1200 Murchison Road
Carlton J. Barber Building, Room 108
Fayetteville, NC 28301
(910) 672-1078

NOTE: The Carlton J. Barber building is located at the end of W.T. Brown Drive, which is the name of the road to the main entrance gate off Murchison Road.