FM411 (Customer Service Center)

The Bronco Engage initiative is focused on removing barriers that prevent effective communication and customer satisfaction. The Facilities 411 team will strive to provide exceptional service to the campus community. Our service specialist are committed to providing personalized service creating an emotional connection between the customer and our maintenance team. We will actively engage our students on all levels to ensure their living environment is safe and comfortable enabling academic success.


Scope of Services

  • Triage calls, service requests and emails to ensure the appropriate trade responds
  • Creation, monitoring and closure of maintenance related work orders
  • Oversight of estimate requests for facilities support for special programs and events
  • Scheduling of maintenance appointments for residential communities


Center Hours:

8:00 AM. – 9:00pm
(Monday – Friday)


For emergencies involving life, safety, and/or property damage, please immediately contact the University Police Department Dispatch at (910) 672-1911.



I put the wrong FOAP (Funding Source) in a submitted work order. What should I do?

If you discover that the FOAP (Funding Source) information you have provided is inaccurate, call the Facilities Customer Service Center at 910-672-2411 to change the information.


How can I request an estimate and design plans for a renovation / construction project?

Complete the Project Request Form (PRF) to estimate any services needed for all construction, renovations, modifications or changes to existing facilities.


How can I find assistance for a relocation/move?

Complete and submit a work order SUBMIT A WORK ORDER. You will be contacted for additional details so that an estimate and schedule can be developed and approved.



How do I submit a key request?

Complete and submit a work order Key Request  and attached the signed Key Request Form