Refunds & Billing
Electronic Bills(E-Billing) & Student Refunds
Fayetteville State University will provide weekly billing statements electronically to your BRONCO email account. Payment must be submitted by the scheduled payment deadline date to avoid cancellation of classes.
The purpose of student refunds is to reimburse students for monies paid in excess of tuition and fees. Students can receive refunds in one of the following ways: by direct deposit or by a paper check mailed to the mailing address on file. A student is entitled to a refund when the account is overpaid and a credit balance is created. A credit balance can be created from Pell Grants, Direct loans, plus loans, alternative loans, grants, scholarships, or cash payments. All refunds are considered general refunds.
If you withdraw officially from the University, your refund is subject to the University Withdrawal Policy. If the disbursements of your Financial Aid results in a credit balance, a refund will be forwarded to Heartland ECSI Refund for processing as direct deposit or paper check.
Note: TITLE IV aid(Pell Grant, SEOG, Stafford Loans, and Parent Plus Loans) can be credited towards institutional charges and Non-Institutional charges such as room & board, book rental, etc. Please note a TITLE IV Authorization form must be signed to cover Non-Institutional charges. Students receiving TITLE IV aid who withdraw completely may be billed for remaining FSU account balance resulting from the mandatory return of funds to the U.S. government. Contact Financial Aid for more details on the returning of funds.
*Overpayment or cancellation of a charge will result in a refund being processed for you.
*Charges added on student accounts after a refund has been processed is the responsibility of the student and payment will be due immediately.
Direct Deposit is the fastest and most secure way to receive your refund. By electing this option, a student's refund will be directly deposited into their checking account, at the financial institution of choice, which will ultimately be faster than waiting for the check to arrive in the mail.
How Do You Benefit From Direct Deposit?
- No lost or stolen checks or delay with the mail.
- No running to the bank to deposit your funds and waiting for the check to clear.
- No special arrangements or fear of not receiving your money because you're not at home, studying abroad or not moved into your apartment yet.
- No frustration. You're in control.
Disadvantages of Getting Your Refund by Mail
- Check may be misplaced or lost in the mail.
- Possibility of family members or others forging and cashing your check.
- May not clear in your bank for several days.
- No ease of access
Credits that are the result of a Parent Plus loan will refunded directly to the student or parent. If the parent, the borrower of the loan, wishes to have the refund made payable to them, during the application process they must check the appropriate box on the Parent Plus Loan Application when applying for the loan on studentloans.gov. Likewise, if the parent would like to have the funds made payable to the student they must indicate so by checking the appropriate box during the application process on studentloans.gov. Please contact Student Accounts for additional information concerning parent refunds.
Title IV Funds Authorization
Federal guidelines allow for Federal Title IV funds (Pell Grant, SEOG, Stafford Loans, and Parent Plus Loans) to automatically be credited towards your current tuition and fees plus on-campus housing and meal plan charges. The guidelines additionally allow students to authorize charges such as books, supplies and fines to be deducted from these funds, as well as prior term charges up to $200.
Fayetteville State University is required to have signed authorization from you in order to use Title IV funds for miscellaneous charges. By electronically authorizing, your account charges will be deducted at the time your financial aid is placed on your account. Importantly, this will help to prevent an "account hold" for unpaid charges, which would block you from registering for future semesters, obtaining grades and transcripts. This electronic authorization will be valid for the entire period in which you are enrolled; however, this authorization may be rescinded at any time.
*Please note that we will not hold student refunds for more than 14 calendar days because of the potential financial penalties that will incur to the school. Subsequently, FSU cannot incur any interest on student refunds, therefore, does not want to hold student refunds longer than the required processing time.
Billing & Payment
For all registered students, the first bill will be generated at least 21 days prior to the start of the term. On the weekly statement date, each student will be sent an E-Bill notification with a new statement attached sent to their BRONCO email account. Electronic billing (E-Bill) is Fayetteville State University's (FSU) official method of billing. FSU is GREEN! The email notification will have the E-Bill attached for your review.
The current statement includes the amount you have been charged for tuition and fees, the amount due and the payment due date.
Steps for Online Payment
- Click "Student Account Suite"
- In the "Students & Staff" box, enter Banner ID and Pin number and Click "Login"
- Click on "Make a Payment"
- Click on "Make a Payment" again
- Click "Current Account Balance"(if a zero amount is shown, key desired payment amount in the box)
- Click "Continue"
- Select payment method "Credit Card" and click "Select"
- Please do not select electronic check for payment. Electronic checks will not be processed and may result in schedules being dropped and a $25 return check fee charged to your student account.
- Our online payment is credit card. A debit card can be used like a credit card online as long as it has a VISA or MasterCard logo on it.
- Enter your Credit Card Account Information and Cardholder Billing Information. You don't have to save your credit card information.
- Click "Continue"
- Read carefully the information submitted and click "Submit" to complete your payment
- Print the payment confirmation for your records, it is your receipt. For questions or concerns, please contact Student Accounts.
Third Party Billing
The Student Accounts Office accepts authorizations from third party sponsors to bill them directly. A third party sponsor is a private company/organization, an embassy, or government agency that pays all, or a portion, of a student’s bill directly to the university. The payment must be unconditional; it cannot be contingent on academic performance or employee reimbursement policies. Please note that any portion of the student's bill not covered by the third party is due by the first day of the semester in order to avoid any late fees. Authorizations must be on sponsor letterhead and include:
- Sponsor name, billing address, and telephone number
- Student's name
- Banner ID
- Dollar amount and definition of fees and charges to be paid
Authorizations should be sent or brought to:
Fayetteville State University
Student Accounts Office
Fayetteville, NC 28301
Third party sponsors will be invoiced after drop/add period for fall, spring, and summer semesters, respectively. The extension of credit by the University for an anticipated third party payment does not relieve a student from any financial responsibilities to the university. If the sponsor's authorization does not pay the balance in full, the student is responsible for payment of any outstanding balance by the statement due date. If payment is not received from the sponsor, then the student will be held liable for all charges and any interest and penalties that may have accrued on the account.
Employer reimbursement is typically contingent upon academic performance. Students who are receiving reimbursement from their employers are responsible for paying the balance in full by the start of the semester. Fayetteville State University will not defer tuition payments for students with pending employer reimbursement. If payment is not received by the due date, administrative holds will be applied to the student's account. Employers often request an itemized statement displaying the student's charges per course/term. The Student Account e-Bill does not include the itemized costs per course. Should you require an itemized statement, please submit the reimbursement request form from your employer. Allow 3 to 5 business days for processing.
Family Educational Rights and Privacy Act
The Family Educational Rights and Privacy Act or FERPA was enacted in 1974 by the U.S. Congress to ensure students' right to inspect their own records and have some control over the disclosure of their personal records. FERPA states that personally identifiable information under the control of an educational institution can only be provided to that student or, in certain cases, the parents or legal guardians without prior consent. Once a student reaches the age of 18 or enters a postsecondary institution, a school is prohibited from disclosing to the parent without the student’s consent. However, if the parent can demonstrate that the student is a financial dependent (via Internal Revenue Service records) the institution may opt to disclose the information. The following are examples of personally identifiable information: ID numbers, financial transactions (i.e. student bills and account charges), enrollment information and transcripts (i.e. grades).