Welcome to Fall 2020 at FSU

We are so excited to begin 2020-2021. This page provides important information to assist you in transitioning into the new year. Fall 2020 classes begin August 5th.

Staying Healthy and Safe

Your health and safety is our top priority.

Know your W's: Wear, Wait, Wash

Appointment Instructions
Due to COVID-19 Student Health Services is open for appointments only. Please call 910-672-1259 to schedule your appointment. Call the main number or ring the bell when you arrive onsite for a pre-screening prior to appointment.
For assistance after business hours, and for non-life threatening issues, contact the Student Blue Nurse Advice Line called "HealthLine Blue" at 1-877-477-2424. Nurses are available 24/7 by phone in both English and Spanish. For any life-threatening emergency, students should call 911 or Campus Police at (910-672-1911) to activate emergency medical services. For other emergency situations, please contact Campus Police or your Residence Hall Advisor/Director.

Contact Student Health Services:
Phone: (910) 672-1259
Email: Healthservices2@uncfsu.edu
Fax: (910) 672-1366

Student Health Services Hours of Operation:
Monday - Friday 8:00 AM to 5:00 PM - Administration and Nurse Consultation
Monday - Friday 9:00 AM to 4:30 PM - Provider Available

Health Forms, Immunization, Insurance, or General Information

If you are you a distance education student living off campus click here for more information
Students taking 4 credit hours or less are not required to submit the FSU Medical History Form, NC immunization requirements, or enroll or waive health insurance. Please contact the clinic if you have questions about your online status.

Student Health and Safety Guide (PDF)

COVID-19 Testing

Through grant funding received from the partnership of UNC Board of Governors HSMI Committee and the N.C. Policy Collaboratory at UNC-Chapel Hill, FSU Cares (Covid19 Assessment, Research & Emerging Science) was established on campus. We provide free COVID-19 testing to the community and FSU. Testing is free and available for any individual over the age of 13. Those aged 13 to 17 years will need parental/guardian consent. The parent/guardian must also be present for testing. Contact an FSU CARES representative at (910) 672-2545 for more information.

COVID-19 Preparation and Response Training for Students

We are excited for the upcoming fall semester and want to provide students with important COVID-19 safety information prior to arriving on campus. FSU has developed the COVID-19 Preparation and Response Training for Students to educate our campus community about university safety protocols and personal practices implemented to reduce the transmission of COVID-19. An invitation link to access the training through Canvas was sent to students at their university email address. Please review your university email for the Canvas invitation link. Check your spam or junk mail folder if you have not received an email in your inbox.

Safety Updates

Our Coronavirus Updates web page provides our COVID plan of action, available resources from each department, and frequently asked questions.

Student Health Services FAQs

Q: How do I enroll or waive the school’s health insurance plan?
A: Students should access the Student Blue website www.studentbluenc.com/fsu for instructions on enrolling or waiving the health plan. Contact the clinic at (910) 672-2121 if you require further assistance.

Q: Will my Student Blue Health Insurance Plan work with providers not employed at FSU?
A: The providers must be in-network. The students should call the clinic at 672-1259 or the Student Blue Customer Service line at 1-888-351-8283 to identify the status of the proposed provider. You may also access the Student Blue website www.studentbluenc.com/fsu for information on providers. If you access an out-of-network provider, then out-of-network pricing will apply.

Q: Can I still use Student Blue after hours for emergency health concerns?
A:Yes. Your Student Blue Health insurance may be used for after-hours concerns or care. You may call the Student Blue Health Insurance After Hours Nurse Advice Line at 1-877-477-2424.

Q: I am a distance education student living off campus. Do I still need to turn in my medical records, immunizations and proof of health insurance?
A: No, students taking 4 credits or less on the main campus are not required to turn in their medical information or provide proof of health insurance.

Q: Do I have to report if I have COVID-19 if I am no longer on campus? How do I report?
A: Because COVID-19 is a reportable disease in North Carolina, all health care providers and labs are required to inform NCDHHS of testing for the virus so the appropriate public health response can be coordinated for a positive test. If you develop symptoms or have contact with a person known to have COVID-19, you should call to discuss this with your health care provider, FSU Student Health, or your local health department.

Q: Does Student Health perform COVID-19 testing?
A: Yes, Student Health will perform the testing. We will collect your specimen and ship to a commercial lab for analysis. The lab will report the results to the State Lab and to FSU.

Q: What should I do if I develop flu-like or COVID 19 like symptoms?
A: Contact Student Health Services at (910) 672-1259 in order to speak with a nurse and schedule an appointment.

Q: Can I get my prescriptions filled remotely?
A: The provider must evaluate you before he/she will write you a prescription. You may get your prescription filled at any local pharmacy.

Q: What medical documentation is required before I can move into the residence halls?
A: Residential students must provide Student Health Services with a medical history form, proof of immunizations to include the meningitis vaccine, complete physical, and proof of a health insurance plan.

Q: Can I volunteer in the clinic?
A: No, due to privacy laws. However, there are volunteer opportunities within the BRONCO Wellness. Please contact Dr. Johnson-Arnold at (910) 672-2081 or ljohns75@uncfsu.edu.

Student COVID-19 Training: FAQs

Q: Is this COVID-19 training course required to be completed in order to attend classes for the Fall?
A: All students are strongly encouraged to complete the training to increase knowledge about COVID-19, better understand the controls implemented by the university to create a healthier campus environment, and strategies that may be used to reduce the risk of COVID-19 transmission. Residential students are required to complete the training prior to signing a housing contract.

Q: Where can students find the COVID-19 training?
A: The COVID-19 training is located in Canvas and may be accessed by logging into Canvas via computer or cell phone via the Canvas app. A link was also sent to each student via their university email. Please check your spam or junk mail folder if you have not received an email in your inbox.

Q: How do I access the COVID19 training?
A: The COVID-19 training is located in Canvas and may be accessed by logging into Canvas via computer or smart phone via the Canvas app (available on google play or the apple store). A link was also sent to each student via their university email. Please check your spam or junk mail folder if you have not received an email in your inbox.

Q: I am having issues with canvas, who can I contact to help me?
A: Please contact Mr. James Heard at jheard@uncfsu.edu or call 910-672-1195 for assistance with Canvas.

Q: When should I complete this training?
A: The training must be completed no later than August 1, 2020.

Q: I am experiencing technical difficulties, who can I contact to help me?
A: First, check your device’s internet access, audio capabilities, and your internet browser’s Adobe flash player. FSU recommends using a desktop internet browser, preferably Chrome, but all up-to-date browsers should work to view the module. If you are having a computer issue, please contact FSU’s ITTS Department at (910) 672-4357.

Q: Can I utilize my smart phone to complete the training?
A: Yes, you can utilize your smart phone to complete the training by downloading the Canvas app on google play or the apple store.

Q: How long does it take to complete this training?
A: It will take approximately 45 minutes to 1 hour to complete. You may take the course in multiple sittings.

Q: How many times can I take the Post-Quiz?
A: Students may take a test multiple times until it is successfully completed.

Q: How will I know if I passed the training?
A: Review your grade in Canvas to determine if you scored a 20 out of 20.

COVID-19 Testing: FAQs

Q: What is the protocol if a student, faculty or any other staff tests positive?
A: The university has guidelines published in the student, faculty and staff manuals concerning a positive COVID-19 test. Students should contact Student Health Services for instructions on isolation.

Q: We have individuals returning from different parts of the world. Will students be tested prior to being allowed to move back on campus?
A: We are following established governmental guidelines. The current guidelines recommend that higher education institutions test people suspected to have been in close contact with infected persons, even if they're not showing symptoms.

Completing the New Student Enrollment Process

New Student enrollment

The tasks below are necessary to confirm or complete your new student enrollment process. If you have questions, please book an appointment with the office of admissions.

1. Access your FSU Student Network Account. Your FSU Student Network Account allows you to use email, access financial aid, billing, and other important FSU related tools https://web.uncfsu.edu/accountlookup/default/network

2. Complete your Broncoville Portal "To-do List.” Broncoville is the web portal you used to complete your FSU application. https://broncoville.uncfsu.edu/
a. Go to your dashboard
b. Check your "My To-Do List" and complete the following if applicable:
Submit official final high school transcript visit CFNC or Parchment
Submit medical records
Confirm Residency Determination

3. Submit your non-refundable $50 application fee or approved fee waiver.

Scholarships and Financial Aid

Financial Aid

Need assistance from a representative in the Office of Scholarships & Financial Aid?
You can now schedule an appointment to speak with a staff member regarding your financial aid! To schedule your appointment, visit this page and select the Schedule an Appointment tab.

Is your financial aid information incomplete? Did you know you can submit photos of your documents?
Email: finaid@uncfsu.edu
Fax: 910-672-1423
Mail: FSU Office of Financial Aid, 1200 Murchison Road, Fayetteville, NC 28301

Registration/Class Schedules

Contact Information: FSURegistrar@uncfsu.edu, 910-672-2850

Registration is ongoing. Late registration ends at 11:59pm on August 11th.

COVID-19 has forced Fayetteville State to make several changes to students' class schedules. All face-to-face classes have been adjusted from 15 to 30 minutes between class meetings to allow for a less crowded transition and time for self-cleaning of workstations and the majority of MWF classes at 50 minutes per day have been adjusted to MW at 75 minutes per day. Please check your schedule and contact your advisor to discuss or make changes to your schedule.

Fayetteville State is committed to offering safe and engaging academic instruction.

Review the 2020-2021 Academic Calendar for important dates.

Student Accounts

Email: StudentAccountsReceivable@uncfsu.edu
Phone: (910) 672-1155
Refunds & Billing

Pay Your Bill Online

Student accounts is moving to a new process

We will no longer accept student credit/debit card payments in the office or over the phone. We will only accept student credit/debit card payments online.

In Person Payment
Cash, cashier checks, and money order payments will still be accepted in the Cashier’s office.

Free Online Option
For students who want a free online payment option, the electronic check payment is still available.

Processing Fee
The new process requires students to pay the card processing fee of 2.85% with a minimum charge of $3.

NEW! Direct Deposit Refund Process Starting Fall 2020
Click this link and follow the steps listed below to complete the ACH/Direct Deposit Setup. Complete the steps by August 20th, First Fall refunds will be on August 25th.

Directions for Direct Deposit

1. Sign into Banner

2. Click on Student Tab

3. Click on View and Pay Bills

4. Click on Refund Account Setup link

5. Enter Name

6. Choose Bank Account Type

7. Enter Bank Routing #

8. Enter Bank Account # (twice)

9. Must choose a nickname for Account

10. Agree to Agreement

Bookstore Operations

Bronco Bookstore

To help mitigate the spread of coronavirus, the FSU Bookstore has implemented the following changes for the fall semester:

  • Face coverings/mask that cover the nose and mouth are required.
  • Directional signage is provided indicating the use of separate entrance and exits doors.
  • The number of individuals in the store at any point in time cannot exceed 30.
  • Social distancing is required, maintaining a minimum of six feet where possible.
  • Hand sanitizing stations are provided.
  • Housekeeping practices are expanded, including routine cleaning and disinfecting of surfaces and doors.

Please make sure you allow extra time for any additional wait that may result from the altered process.

Regular Store Hours
Monday through Friday, 8:00am - 5:00pm

On Campus Freshmen
  • You will be escorted to the store on the assigned day and time with your orientation group.
  • Be prepared to wait outside until there is sufficient space for entry.
  • Have your photo ID ready
  • Have your Banner Number ready
On Campus Upper Classmen, All Commuter and Distance Learning Students

You may either come to the store during normal business hours or you may have your books shipped to you. There is a charge for shipping. Inside the US we use UPS and that fee is $7.00+tax. For overseas and APO deliveries we use the US Postal Service and the charge will vary with the destination.

If you need your books shipped, please email Paula Hodges at 0320asm@follett.com with the following information: name, Banner number, complete mailing address and phone number. Do not email credit card information. We will call you back to process your payment for the shipping.

Book Vouchers

If you are in need of a book voucher to cover purchase materials for your courses, please refer to the application instructions in the email sent to you by Student Accounts.Questions regarding Book Vouchers should be addressed to Student Accounts as the Book Voucher is an advance against your financial aid disbursement.

Book Voucher money loaded on your Bronco ID Card may be spent in the Bookstore, in our new Spirit Shop in Rudolph Jones Student Center and online at our fayettevilleshop.com website.

All Fall Semester Books must be returned in good condition to the bookstore before close of business on December 11th, 2020.

Office for Adult Learners

Office for Adult Learners

At Fayetteville State University, 47% of our students over the age of 23. We are proud to provide support services to meet your needs. Visit the Office for Adult Learners to learn more.

Moving onto Campus, Operation Smooth Move

Moving day

Contact Information: residencelife@uncfsu.edu, 910-672-1884, 910-672-2599

We are excited to welcome students back to campus residence halls, safely.
Appointments to Move onto Campus

Students must book an appointment for a move-time. Move-In appointment links are located in the My Housing Portal.

Housing: FAQs

Q: Are dorm rooms still set up for co-living?
A: Yes. Most rooms are designed for double occupancy. There are some single occupancy rooms, but those have been filled.

Q: If a student has pre-existing health condition and it is reported by a physician, how would roommates be assigned?
A: The student will need to provide proof of that condition from a physician and the Office of Residence Life will serve as the point of contact for accommodations that may be required.

Q: Will parents be able to visit their child between August and November?
A: Parents can visit, but not in the residence halls. They can meet in common areas on campus.

Q: Are there single rooms available?
A: Regular single rooms have sold out. Students with medical conditions who have been referred by Student Health Services may qualify for a single occupancy room when they are available.

Q: As a parent, if I choose to keep my child off campus, will tuition be adjusted?
A: Tuition is the same for residential and non-residential students.

Q: Can freshmen have cars on campus?
A: Only freshmen who commute can have cars on campus. Freshmen students who live on campus may not bring a vehicle to campus. However, one may submit an appeal to the Office of Student Affairs.

New Student Welcome Week/Orientation

New Student Welcome Week/Orientation

Contact Information: nhopkins@uncfsu.edu, 910-672-1018

We can't wait to welcome new students to FSU! We have planned several welcome/orientation sessions. Visit the Welcome Week page for more information.
Welcome Sessions

JUL 29-AUG 8 First Time Freshmen Students Living on Campus. Events will happen each evening in an online or hybrid format. Check the Bronco Blueprint Guide in FSU Event Guidebook for the complete schedule.

JUL 29 & 30 Transfer Students Living on Campus. Check the Bronco Blueprint Guide in FSU Event Guidebook for the complete schedule.

JUL 31 | 8 am Military-Affiliated Students. Broadwell College of Business and Economics. Register here. In-person and online orientations are available.

AUG 1 | 9 am & 10 am First Time & Transfer Commuter Students. Broadwell College of Business & Economics. Register here. In-person and online orientations are available.

AUG 2 | 5 pm Parent and Family Welcome Webinar. Register here

AUG 10 | 6 pm Graduate Students (Masters and Doctoral) Welcome Webinar. Register here

AUG 11 | 6 pm Online/Distance Learning Students Welcome Webinar. Register here

Guidebook Instructions

FSU’s New Student Welcome Week has gone digital! Download our Guidebook App for the full schedule of events.

1. SEARCH “FSU Events” in your app store
2. DOWNLOAD “FSU Event Guidebook”
3. OPEN “Bronco Blueprint Guide”

The Fall 2020 Welcome Week Schedule will be available soon!

Don’t have a smart phone? Access Guidebook online.

Laptops for First-Time Freshmen

Laptops for First-Time Freshmen

An anonymous donor is providing laptops for first-time freshmen. Laptops will be distributed to first-time freshmen on August 1st.

Laptops: FAQs

Q: I’m a transfer student, do I qualify for the free laptop?
A: Laptops are for first-time freshmen only.

Additional Student Resources

Additional Student Resources

FSU Engage is our student portal and your entry point to all of the tools you'll need to be successful. FSU Engage can be accessed from the Current Students  page. Your user name is your FSU email address, without @broncos.uncfsu.edu. Your password is your FSU email password. Watch this video to learn more about FSU Engage.

Students can access tutoring via Upswing® 24/7, and online. Upswing® is transforming support services for students across the nation. FSU students will effortlessly connect with both Learning Center tutors, as well as Upswing® tutors. Students can text 'Ana' to schedule a tutoring session. They can also master their writing process in the writing lab or submit an essay for a trained coach to review.

The Learning Center is comprised of the Math Support Center, the Writing Center and Supplemental Instruction.

Staying Informed

Staying Informed

FSU student email
Our primary means of contact will be communications sent to your FSU student email-account. We highly recommended that you read the entire email so that you do not miss out on important information.

Bronco Advantage
By utilizing the FSU Engage App, you will find updates utilizing Bronco Advantage. Sign-in with your campus account to stay abreast of curricular activities

Connect 1867
Stay Connected! The Office of Student Engagement will keep you informed on all the latest news and events around campus. Join the various platforms; InstaGram, Twitter, Facebook, and YouTube.